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Hard Wiring - Installation
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In The Forum:
Hard Wiring - Installation
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In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

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In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

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In The Forum:
Vonage
Topic:
How to Delete call history from online account?
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In The Forum:
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Topic:
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On May 02, 2017 at 17:28:06

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In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

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In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

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In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33


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Vonage This is the text of an (as-yet unanswered) email I sent to vonage service on 11/4/2003



This is the text of an (as-yet unanswered) email I sent to Vonage service on 11/4/2003 which explains the subject issue:



"I've been having an ongoing issue with my service, which has been once before reported to you:

"Some call-waiting calls "punch through" immediately, cutting off the pre-existing conversation completely.

"I've received advice to try other telephones, and I have done so, using 4 or 5 phones in all. The problem persists.

"Today at about 1pm ET, I received another such punch-through from an angry woman who claimed I had just called her and hung up. She did a return-call, and she had my correct telephone number. She didn't believe it was a system error as I claimed, so I don't know if she was about to report me or not. By the way, I couldn't have called her because I was on another call at the time. That call, which was interrupted by the punch-through, isn't even listed on my activity log, although the punch-through call is in the log, as "Anonymous" at 1:03 PM ET.

"This system behavior is absolutely unacceptable:

-It has caused inconvenience to my family and to other callers who are interrupted and cut off
-It is a privacy issue in that part of an ongoing conversation unexpectedly gets overheard by another (punch-through) party
-It now is causing me to be wrongly accused of telephone harassment, a federal crime!


"A few questions immediately come to mind:

-What your experience has been with these kinds of problems
-Why the issue isn't disclosed as an ongoing known problem to customers
-What is being done to correct it and the outlook for solving the problem
-What you are doing to compensate customers for imposing this intolerable issue on them

Please advise as soon as possible."


Anyone experience or hear of such a problem?



Read The Full Thread:

Call Waiting Interruptions (and worse)


I am having the exact same issue with my Vonage service, along with calls going
I also have this problem where a caller punches through when I'm already on the

Anonymous posted "This is the text of an (as-yet unanswered) email I sent to vonage service on 11/4/2003" on 11/05/2003

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