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Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
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Vonage This is the situtation I am in as well. I had double checked the MAC number I entered



This is the situtation I am in as well. I had double checked the MAC number I entered on the rebate form was correct before mailing it an was also written on the receipt. I called Vonage actually using my Vonage account which has the correct MAC associated with it. The employee opened a ticket for me, saying they would email me back. I never received an email. He confirmed the mac address for the account and said that he didnt understand why they would send a card stating that it was the incorrect MAC when they are an associated company and can check to see it if it a valid account.
After a month of waiting I called back and they said they sent an email and argued when I said the email was never received.
I understand that they use another company for the rebates and the second employee, Mina, after telling me several times that you have to be signed up with service for 3 months before they honor the rebate, gave me a number for AVS of 1800 347 4041. Turns out it is simply a number for a talk line. I called back and they would not transfer me back to Mina so I spoke to Stephanie Battle who would not give me a company name or number for the rebates and instead gave me a web address of www.web-rebate.vonage.com which does not work. I confirmed this address with her. The actual page is https://www.web-rebates.com/default.asp or if you bought at circuit city you can use http://www.web-rebates.com/vonage/von-5345/ . I agree with the others that this is unreasonable and that they should be honor their commitments and not blame the third party company or if they say its the other companies fault at least let us contact the third party directly, without giving out incorrect information, especially if they are just giving out information to get customers calling in with problems off the phone. I will also be contacting BBB regarding this.





Read The Full Thread:

REBATES!!!


I bought my Vonage VT1005 from Circut City over 6 months ago. I did send my rebate
Is Vonage actually handling the rebate they or is it a fulfillment company, such
to my question. There is no phone# and email address for the 3rd party handeling
:evil: I bought my vonage device at Circuit City. I sent in all the appropriate
I signed up for several business accounts (4) online and used this Vonage Coupon
All, I too have waited 6 months for my rebate with countless calls and emails
To clear this all up...there is NO fraud going on with our rebate program...I know
Joe - Unfortunately for you, I have written proof of your company's lying
I don't think JScott is lurking in this forum anymore. After the tirade he unleashed
HAHAHAHAHAHAHA!!!! I haven't gone anywhere. And if u call that slight venting

trevelan posted "This is the situtation I am in as well. I had double checked the MAC number I entered" on 06/21/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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