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DWSupport Posted:
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In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
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In The Forum:
Vonage Canada
Topic:
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In The Forum:
Hard Wiring - Installation
Topic:
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In The Forum:
Hard Wiring - Installation
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Vonage This is the mail i received from ADVANCED tech support that you just gave them a



This is the mail i received from ADVANCED tech support that you just gave them a KUDOS, i am happy for you.

When i Trouble Shoot with them 3 days and everyday 3 to 4 hours and they come up with this e-mail, do you think they deserve a KUDOS?
I am not telling you that Vonage is a BAD company but when a good company does not have a very good service after sale, even if it's the BEST company, the Customer service reflects their image to the people ( US ) customers. How do you want me to give them a KUDOS where they are resposible to hire people they know what they're doing.

They (VONAGE) called me and even then i didn't recieve any Caller ID only number appearing. Then they sent me this mail. They could have told me i am stupid but not sending this mail, i would have taken it, but they insulted me and my knowledge.
-
Dear S. M.,

Thank you for contacting Technical Support.

In response to your recent contact, we understand you are not receiving inbound caller
ID name information.

The caller ID system in Canada operates differently than in other parts of North
America. The caller ID system is updated and maintained on a best-effort basis. In
addition, the carrier in possession of the telephone number calling you is responsible
for updating this caller ID information. Vonage is not able to modify any caller ID
information for non-Vonage customers.

Thank you for choosing Vonage, the #1 rated digital phone service.

Sincerely,

Matthew C.
Advanced Technical Support
Global Service Delivery Operations
Vonage Holmdel, NJ 07733
t: 866.243.4357
w: www.vonage.com



Read The Full Thread:

Kudos to Vonage service


Since many messages here lament Vonage's service, I figured I'd post saying the
Glad to read something good about Vonage.
I think a lot of us, well I know I do, have good things to say about Vonage. I am surprised
When you email or call C.S make sure you call the Canadian number, I find CS much
Let me get this straight - they swapped your numbers but in the process disabled
Beats Verizon when I had them. They came out and looked at my line. Then they left

What's wrong with the e-mail response? Looks like they can't update the caller
Here's more info: 7. I'm in Canada, why doesn't my Caller ID work? Yes,

bmerdinian posted "This is the mail i received from ADVANCED tech support that you just gave them a" on 05/13/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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