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Vonage This is the mail i received from ADVANCED tech support that you just gave them a
This is the mail i received from ADVANCED tech support that you just gave them a KUDOS, i am happy for you.
When i Trouble Shoot with them 3 days and everyday 3 to 4 hours and they come up with this e-mail, do you think they deserve a KUDOS?
I am not telling you that VONAGE is a BAD company but when a good company does not have a very good service after sale, even if it's the BEST company, the Customer service reflects their image to the people ( US ) customers. How do you want me to give them a KUDOS where they are resposible to hire people they know what they're doing.
They (VONAGE) called me and even then i didn't recieve any Caller ID only number appearing. Then they sent me this mail. They could have told me i am stupid but not sending this mail, i would have taken it, but they insulted me and my knowledge.
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Dear S. M.,
Thank you for contacting Technical Support.
In response to your recent contact, we understand you are not receiving inbound caller
ID name information.
The caller ID system in Canada operates differently than in other parts of North
America. The caller ID system is updated and maintained on a best-effort basis. In
addition, the carrier in possession of the telephone number calling you is responsible
for updating this caller ID information. Vonage is not able to modify any caller ID
information for non-Vonage customers.
Thank you for choosing Vonage, the #1 rated digital phone service.
Sincerely,
Matthew C.
Advanced Technical Support
Global Service Delivery Operations
VONAGE Holmdel, NJ 07733
t: 866.243.4357
w: www.vonage.com
Read The Full Thread: Kudos to Vonage service
• Since many messages here lament Vonage's service, I figured I'd post saying the
• Glad to read something good about Vonage.
• I think a lot of us, well I know I do, have good things to say about Vonage. I am surprised
• When you email or call C.S make sure you call the Canadian number, I find CS much
• Let me get this straight - they swapped your numbers but in the process disabled
• Beats Verizon when I had them. They came out and looked at my line. Then they left
• I believe a lot of good points have been made. I am really glad I am not the only person
• What's wrong with the e-mail response? Looks like they can't update the caller
• Here's more info:
7. I'm in Canada, why doesn't my Caller ID work?
Yes,
bmerdinian posted "This is the mail i received from ADVANCED tech support that you just gave them a" on 05/14/2007 |
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