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Vonage This is quoted from a post I made yesterday, regarding sudden major call quality
This is quoted from a post I made yesterday, regarding sudden major call quality issues, after having NO call quality issues at all for approx. 2 years. I have found numerous posts lately regarding people thinking it's Vonage to blame.
I would like to point out that there are so many key factors as to what contributes to poor call quality, when using VOIP service. Every element which allows our being able to use VOIP in the first place, contributes to potential issues, or on the other hand, excellent quality calls. There are so many different combinations of factors contributing to this, as we all have different hardware, ISP's, set ups, and live in different geographic locations, etc...
Before blaming Vonage as the issue antagonist, I wish everyone would first consider all of the elements required to use Vonage to begin with.
I have had seamless service, from Vonage, for a couple years now, but the bigger factors in providing excellent call quality and seamless phone service, is the hardware, ISP, geographic location, etc... that enables VOIP calls to begin with.
Just a side note, until a couple days ago, the factors contributing to EXCELLENT call quality & VOIP service for me, were as follows:
I live in NW Illinois, just a few miles west of Rockford, IL. I had Insight Broadband->Motorola Surfboard SB5101->Buffalo Air Station WHR-HP-AG108 Wireless Router->Motorola VT1005 Phone Adapter->Computer->Outpost Firewall Pro 4.0.971.7030 & Avast 4.7 Home Addition.
Now, in the past couple days, the one & only element which has changed in this whole set up, is my ISP, as Insight BB switched to Comcast. That being the ONLY factor that changed, resulted in my first and only major call quality issues in over 2 years.
Please be aware of all of the key elements that could potentially contribute to service issues, before blaming our VOIP provider for all of the call/service issues. Please also be aware, that for some, changing these factors which enable our use of Vonage may still not enable the use of VOIP in your area, without service & call quality issues. The reason I state this, is, we live in a very rural area, and I had no high speed internet option except for Satellite, for quite awhile. I was already a Vonage customer when I had moved here, and with Satellite service being the only high speed internet option at the time, I was lucky to place one good quality call out of 10. I did not start having excellent call quality, until cable broadband high speed internet was available here. What a difference it made :)
Please do your homework, and proper troubleshooting, before bashing Vonage. I have used them for 5+ years now, and their service is only as good as the elements & configuration you have which enable the delivery of their service to you.
Thank you~
Read The Full Thread: Vonage Not Always to Blame...
• That's so true. I have Comcast here in Northern Vermont and my Vonage was spotty,
• I can't agree more. I have seen several people BASHING Vonage because in their
atyoursos posted "This is quoted from a post I made yesterday, regarding sudden major call quality" on 02/17/2008 |
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