Sign up

Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Gregoryma Posted:
k the result is
surprisingly big
sell , as well as

In The Forum:
ralph lauren pas cher videos
On Jul 30, 2014 at 00:26:17

RobertSuib Posted:
cheap tickets sf
to la american
airlines flight
arrivals miami
Havaalanı avea

In The Forum:
uhuru airlines
On Jul 29, 2014 at 16:57:31

HerbertSek Posted:
Chaque montre X
Fathoms a fait
l'objet d'un

In The Forum:
mytheresa louboutin shoes
On Jul 29, 2014 at 14:29:57

Lesiasedy Posted:

In The Forum:
On Jul 29, 2014 at 03:45:46

Bill18164 Posted:
For years when I
accessed my mail
box the response I
heard was “please
enter your

In The Forum:
Voicemail Problem
On Jul 24, 2014 at 22:15:20

justwarner Posted:
Hi guys,  I
plan to install a
new in-house PBX,
but I'm not secure
in my knowledge,

In The Forum:
IP PBX for small business
On Jul 24, 2014 at 07:44:54

adamnmurad Posted:
I talk very, very
infrequently on
the phone. I'm
thinking of
switching to a

In The Forum:
Use with iPhone, and switch to data-only plan?
On Jul 21, 2014 at 14:29:35

szurcsii Posted:
Hey! I'm
planning to build
my own voip alarm
system. I found a
guide that looks

In The Forum:
Fax - Tivo - Alarms
Alarm systems and VOIP
On Jun 27, 2014 at 01:09:10

DSewhuk Posted:
The last week I
have seen a
similar issue. I
have gotten 2
simultaneous calls

In The Forum:
Outbound calls showing when no call is being made
On Jun 11, 2014 at 23:25:10

HtomSirveaux Posted:
Rather than be
long and wordy,
I'll get right to
the point(s): -
Have had VDV23

In The Forum:
VDV23 - Max Upstream?
On Jun 10, 2014 at 18:18:46

Vonage VoIP Forums

Vonage In The News
Vonage Extends Home Phone Use and Savings Beyond the Front Door

Vonage Granted Another Three Patents


Vonage Customer Reviews

Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal

international connection
international connection

VDV21-VD adapter and Vonage service - a winner!
VDV21-VD adapter and Vonage service - a winner!

Should have signed up sooner!!!!
Should have signed up sooner!!!!

Vonage Reviews

Vonage This is not ranting or raving, it is a ligitimate complaint that I hope Vonage will

This is not ranting or raving, it is a ligitimate complaint that I hope Vonage will take seriously.

I am a technologist and I love supporting new ideas like Voip, but once it becomes commercialized and I start paying for a service that competes on a national level, I expect the service to be competitive, and customer friendly.  It would seem like Vonage is growing out of it's shoes and it cannot keep up with the demand.
Here are some reasons why I will cancel my Vonage service in a few weeks when I move to my new house:

1.  Customer Service is at it's worst. My phone service is down today.  But that in itself does not warrant a complaint like this.  The problem gets elevated when I cannot reach Customer Service to look at what's going on.  Last week I spent 90 minutes waiting for Customer Service before my call was answered.  This morning I had to phone Customer Service from my cell phone and hung up after first going into an infinite loop on the toll free number and then after almost 20 minutes to the 732 number.
2.  I use the Vonage line as my primary home number and also to make international calls to South Africa.  That is where my biggest problem lies, but also the number 1 reason why I initally switched to Vonage.  When making an international call to SA, you normally only get through on the third attempt.  The first two attempts would either never ring, or end up giving you a busy tone.  When I finally get connected, I have to hear that all the previous calls actually made it through and that the international party could hear me, while I would hear either a busy tone or silence.  This has been the case over and over during the last three months.   I always keep a calling card handy, and I normally end up using this after a few tries with Vonage.  This is not a problem with the "other side".  This is a problem with the service provider that Vonage is making use of.  This is in your control Vonage, you can fix this.
3.  Sometimes I would get a message that "All International Circuits are Busy", or something to that effect.  This would last for hours, especially over weekends.  In times like this I still manage to get through with my calling card.  Keep in mind that Vonage is only 1c cheaper than my calling card.  All I get with Vonage, is the ease of not having to enter the calling card numbers.  But with that comes a lot of frustration.
4.  Local and international calls would sometimes drop one side of the conversation.  That was fixed by bringing the bandwidth down to 30KB but at the expense of voice quality. 
5.  Other times, when dialing from the Vonage phone, you will get a dial tone, and the dialed number would ring, but not actually ring on the other side.  We found it strange that in one day, no-one we dialed was home and all their answering machines were down.  Then I dialed my cell phone, sure, I heard a ring tone on my Vonage phone, but it never rang on my cell and never went to my voice mail service either.
6. Back to todays problem. It may be the router that is at fault. First I have no dial tone. Internet works fine but I keep loosing my VPN connection. Switched everything off and back on again (3 times). Same thing. Btw, my cable gives me 256K upload and 3Mb download. Finally unplugged the RT31P2 router and connected my old Linksys router to the cable modem. Everything is back up again and the VPN connection now works fine. Again, things that can be fixed or replaced, but with “no access" to customer service, it's a dead end for me.

Some people may be using Vonage and never run into issues, others are less fortunate and run into issues like me.  I can deal with some of these issues if I know they are temporary and that someone will look into it and attempt to fix it.  But if I have to spend hours of my time on hold to Customer Service, then the 20 bucks or so I save every month with Vonage does not add up.  The cost of over 2 hours of on-hold time and the frustrations during the last few months already covered the bill.  So Vonage, stop advertising and fix your internal processes first so you can handle the volume and become competitive. I'd like to keep supporting you, but please give me reason.
P.S.  Don't try to call, the phone is dead.

Read The Full Thread:

Why I will cancel my Vonage service

ok, you have ranted and got it off your chest. If you would like to repost and

BuckoRogers posted "This is not ranting or raving, it is a ligitimate complaint that I hope Vonage will" on 03/09/2005

Vonage Service Plans

Vonage VoIP Members
Members List Members
New Gregoryma
New Today 1
Yesterday 9
Total 82244

Who Is On Site
Visitors 153
Members 1
Total 154

Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 3.60
Change:   +0.04
Up to 15 Minute Delay

Site Search

†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

** Certain call types excluded. is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.

Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.57 Seconds and 444 Pages In The Last 60 Seconds
The Vonage VoIP Forum