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kraitters Posted:
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In The Forum:
Hard Wiring - Installation
On Nov 26, 2018 at 07:51:06

kraitters Posted:
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In The Forum:
Hard Wiring - Installation
On Nov 21, 2018 at 18:18:19

mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

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Vonage This is not a rant, this actually happened and we are paying for it (figuatively)

This is not a rant, this actually happened and we are paying for it (figuatively) every day that it is not fixed.

My Company changed over to Vonage on my recommendation. I personally a Vonage customer. i have not had a problem at home since i leanred that Vonage is unable to transfer #'s from Timewarner. everyone else can, just not Vonage.

my company changed to Vonage because of my success as well as my boss. he had me install it at his house to. i even wired it into the home wireing.

for my company, we transfered our 3 main number, and created several additional lines for a total of 12 business lines.

the initial number transfer took well over 30 days to complete. every time there was a delay, they blamed Mpower Communications (now Telepacific). everytime i called telepacific, i was informed that they never recieved the request. translation: Vonage screwed up. i gave them exact information on the LOA, but the LOA form dosnt accept enough information for business customer. after calling into the number transfer group countless time and haveing the information fixed, we finally go the numbers transfered in. we asked for a credit for the inconvience, they gave be part of 1 month and only on the lines of service that were transfered even though we could not use ANY OF IT during the transfer time. Strike 1

in addition, when the adidtional lines were created, we asked for the 1500 min plan and got the unlimited. we were then charged for changing the plan to the one we asked for. we asked for a credit for that and it was denied... strick 2 for CS.

and the proverbial straw that broke the camel's back?
fax service.
we had one actual fax line... and 2 voice lines that we used for faxing. it was the only way we were allowed to keep out fax numbers.

even after calling customer support several times and them making changes to the Vonage boxes directly, 75-80% of faxes sent to us were not going through at all. the error was always poor line condition. this is when there were no other calls in prograss at all. there was virtually no activity on our internet connection.

here is the best part. after only a few months, we just got fed up. we contacted Verizon, setup service and transfered as many number back as we could. we were able to recover our 3 main numbers that we transfered to Vonage in the first place and about 2-3 others. Vonage would not release any othe rlines that we activated so we had to pay activation charges on the new service. the 3 main numbers, the charge was waved.

after i was notified that the transfer was completed, everything worked... except for one thing. NO Vonage CUSTOMERS ARE ABLE TO CALL OUR COMAPNY!!!!

oh, we can get faxes from Vonage customers, but any Vonage customer, myself and my boss included, get told by the Vonage system that our number is no longer in service.

i have called the acct management team 5 times. most of the time they say its because the phone number is still in the database. the first time i called they said it was resolved in 24 hours. still having trouble... called again and they issued another trouble ticket... still not resolved 1 week later. now they are blaming verizon. i just got off the phone with Verizon and they confirmed that if everyone outside of Vonage is able to call us (and they are) then this is a Vonage problem

when we left Vonage we were charged well over $300 for early terminiation. if we had a contract i would understand that. there was no contract. Vonage even says it is a month to month service. by rights, after all of the problems, that should have been waived. we were told that the only way to get it waived was to start some sort of repair order or something of that nature... yeah, did that, check the records.

as of this date, i am still not able to call my office, neither is my boss or anyone else on the Vonage system. Vonage is not lifting a finger as far as i can tell to get this resolved. we are a company... not a comsumer... phone calls = money. no calls = no business.

i would never treat my customer like this. i would do everything i could to resolve the issue immediatly. so would verizon and Mpower/telepacific.

so any business techs that came here first before changing your company over... ITS NOT WORTH THE SAVINGS!!!!
if you insist on going this rout, do not disconnect your old service for at least a month. trust me, you will return to your old provider before you know you left.

Read The Full Thread:

Business Customers Beware- slow/faulty # Transfers

Appf, We have been looking at signing up and moving over to voip. But, your
after 2-3 weeks or more of Vonage Customers not being able to call us, (keep in mind
Appf, I am glad to hear you got the level of service you finally needed to get
When you sign up for service, there is a "terms of service" box that you have to check
i have been tring to have vonage transfer my current phone number over for about
In any other country Vonage would have been prosecuted for false advertising.
I believe that the early termination fee is not associated with a contract, but
Actually no, there is an additional, different change for cases when hardware
with regard to your number transfer...yes it is you company's fault, you know

appf posted "This is not a rant, this actually happened and we are paying for it (figuatively)" on 11/01/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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