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Vonage This is my first post. First, I am not that technical, so I don't know if people



This is my first post.
First, I am not that technical, so I don't know if people mean the same thing by jitter, chop, and hiss. What I do know is that every few seconds the sound goes out on my Vonage line, and when that happens I can't hear what is being said. My callers tell me they have the same problem hearing me. Is that chop? Jitter? Something else?

Today on the phone a tech guy from Netopia described it as a digital burst. :(

I have had this problem from Day One with Vonage. I am in Los Angeles, a very long way from the Hudson Valley.

Terminology aside, I would like this fixed. I cannot go back to SBC because I am in an old apartment building and when Covad installed my sdsl they had to rip out the phone line.

I saw in another thread on this forum that the solution was to open certain ports. Frankly, that sounds risky. Besides, the phone works, albeit with chop/hiss/jitter, so why do I need to open another port?

Then I saw the activity in this thread (I found it by searching on 'latency', which is what I was told my problem was) and decided to post here, especially since I see the Site Admin was on here.

I also took the hint and ran the test on the test your Voip site people keep referencing. Here are my results:

Quality Between You and Boston
Forget the phone, try Pony Express

Your score: 2.1


Like tin cans and string

As bad as a crummy cell phone call

As good as a decent cell phone call

Like calling next door

Better than being there!


2.0

4.0
|
5.0


Test Details

The information below explains why your call quality score (MOS) was less than perfect.
Find the results that you want more quickly...
Jump to: Media Quality Signaling Quality Voip Traceroute

MOS Analysis from You TO Boston
MOS analysis chart
Media Quality
MOS
2.6 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.57 24.4%
Latency 1.06 44.9%
Packet Discards 0.72 30.6%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 743 ms
Packet Discards 3.1%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 140 ms
Max: 380 ms
Burst Loss
Jitter
Min: 0 ms
Avg: 6 ms
Max: 333 ms
Signaling Quality
Post-Dial Delay 141 ms
Call Setup Time 141 ms
Media Delay 291 ms

MOS Analysis FROM Boston To You
MOS analysis chart
Media Quality
MOS
2.1 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 20.0%
Latency 1.10 38.4%
Packet Discards 0.98 34.3%
Packet Loss 0.21 7.2%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 743 ms
Packet Discards 2.5%
Packet Loss 0.5%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Jitter
Min: 0 ms
Avg: 29 ms
Max: 331 ms
Signaling Quality
Post-Pickup Delay 138 ms
Call Setup Time 150 ms
Media Delay 171 ms

So what do I do now? Thank you.



Read The Full Thread:

The Vonage Chop - Hudson Valley Region in NY


OK... First, Sorry If I was a bit testy.. I appreciate any and all help. Second:
Recently over the past month I have been getting some serious audio choppage on
toshiba what?
toshiba cable modem pcx2200 update: Packet loss test from broadband reports
Hope this helps Garbled Audio Garbled audio is often caused by electromagnetic
But what I dont get is, if NOTHING changed in my setup, then why would this have started?
Updated Tests when i was on a BAD phone call. http://www.testmyvoip.com/details.html?id=2BTEG8
By the looks of it are yiou having more trouble with people hearing you I assume? Your
I have run bitttorent etc and still had great voice quality. However in this case
I highly highly doubt it... Do you hear the choppy audio or is it your callers?

natcolley posted "This is my first post. First, I am not that technical, so I don't know if people" on 08/03/2005

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