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Vonage This is in the TOS
6.5 Fees upon disconnection.
(a) Disconnection by
This is in the TOS
6.5 Fees upon disconnection.
(a) Disconnection by you. If you attempt to disconnect service before the end of your current service term, you will be responsible for all the charges for your current term, including unbilled charges, plus any disconnection fee. In addition, if you disconnect service that is based on a commitment before the end of the commitment, you agree to pay us the applicable recovery fee.
This is in Vonage Help
Does Vonage apply a disconnect fee?
Charges
Does Vonage apply a disconnect fee?
Yes. Vonage will apply a $39.99 disconnect fee to each line that is cancelled within two years of being activated. If you cancel within the Money Back Guarantee period of 60 days and return your device within 14 days of your cancellation, the disconnect fee on the initial line ordered will be refunded.
Note: The rebate instant credit is cancelled and you will be charged for the balance of the price of the equipment, if you disconnect Vonage service between the end of Money Back Guarantee period and 180 days of service.
You should have only been charged for the device if you were with Vonage less than 6 months! If you were with them more....DISPUTE, DISPUTE, DISPUTE!!!
I put a challenge to The_Jerk - Show us....show everyone WHERE in the TOS or Vonage website it says that the customer will own the device, be forced to keep a device they no longer need, and will have to PAY FOR IT AFTER BEING WITH VONAGE 6 MONTHS OR MORE!
How long were you signed up with Vonage the 2nd time? Did they actually send you a device that time or did they lock the order since you only wanted to sign up to port out the number?
Read The Full Thread: How to dispute a cancellation charge
• I have been in a dispute with Vonage over a cancellation charge of $93.48 for several
• It seems like you were charged the disconnection and rebate recovery fee which
• The last poster was half right. When you sign up for vonage you agree to a contract.
• The answer to this question is so long that you will probably get bored reading
• Have you spoke with their account management department or just customer service?
• I am an account manager at Vonage. After the MBG period of sixty days expires the
• Just more "scripting" from the account manager. I expected nothing more. I would
• Not a great user name The Jerk for a Vonage Account manager, do you visit the official
• Some clarification here,
LNP porting out procedure at Vonage is presently
VoipFrus posted "This is in the TOS
6.5 Fees upon disconnection.
(a) Disconnection by" on 10/30/2007 |
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