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Vonage This is a second posting of this message. I explicitly forgot to ask for help on
This is a second posting of this message. I explicitly forgot to ask for help on the first, so please if anyone has any suggestions, I'd love to hear them.
About a week ago between 1/2 and 3/4 of my incoming calls started dropping. The phone rings in and when I answer, the caller is dropped.
my equipment is a cisco ata 186 adapter going through a belkin 802.11b router. my broadband company is Adelphia cable. I have the $49.99 small business plan (even thought the fax also does not work - I got through a couple of weeks ago on this issue and the technical service guy admitted that because of the way the packets are delivered, many of the fax accounts do not work properly. (I did slow down the rate).
I am on day 4 of literally spending hours on hold from customer service. I've called the direct sales line on three days (sometimes you do drastic things when your business line is out) and all three of them said they have escalated my requests and will get a call back. No call back. Hopefully Dan will not see this is being off track, but their is an interesting issue here of when a company should responsibly limit new accounts from being signed up when they obviously cannot properly service their current ones. If they don't take proactive and responsible action they will piss off the early adopters and people that truly champion the technology and the early incarnation of the company. By the way it is not enough to say we are working on training new CSR's.
thank you in advance for any help.
Randy
Read The Full Thread: Incoming calls are dropped
• Ok, slightly off-topic, but...isn't that why Jim Bakker went to prison?
Investigators
• Although I know nothing of the Jim Bakker case, in the case of timeshares you are
• Oh I know it's not illegal in this case, I just always wonder why certain industries
• The difference is that planes sometimes break down, weather effects the operation.
• I had this same problem. I spent about 45 minutes on the phone waiting on hold-big
• received a nice call this afternoon from one of the Tier 2 reps. He sent me a link
rsg posted "This is a second posting of this message. I explicitly forgot to ask for help on" on 03/10/2005 |
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