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Vonage This is a report on my two VoIP services, and a question about phone hardware at

This is a report on my two Voip services, and a question about phone hardware at the end.

I am overseas (Vienna, Budapest) for extended periods. Before I left the US, I set up both and phone service. I set up the former long before I left (about 3.5 years ago), when it was one of about three or four players to consider. I chose it because the reviews seemed to indicate that it was the most reliable. The deciding factor was that I could not get through to Vonage when I tried to call customer service. I couldn't get through to VoicePulse either, but that was because they didn't have a customer service number. This was a bad choice to make, but I went with the unknown instead of the definite bad (since then, VoicePulse has a customer service number). In retrospect (my plan is around $15 + tax for NY area unlimited + 200 mins/month) the service has been consistently there. I rarely have to contact them, but when I do, over the internet, the turnaround time has been about 1 business day (no response weekends, if I remember right).

Subsequently, I signed up for (about 2 years ago) when I learned about its unlimited calls to US/Canada + Western European landlines for about $20 + tax. The service is not as good in quality as VoicePulse and in fact there have been numerous technical glitches (though none for about the last 9 months). As a result, I have kept my VoicePulse service - this extra price I am willing to pay since at least one service is always on (that service being VoicePulse). If I couldn't get through to someone via the other line in the US, it would be a real problem fixing up the service.

The technical support is decent if you reach Tier 3 technical support, but you have to get passed from the basic technical support which is hit and miss. There have been some good, and a lot of clueless techs. Customer support is THE WORST of any company I can think of. Those people have bald facedly lied to me to the extent that I had to dispute charges with my credit card company after Lingo had promised to refund money they owed me. They also claimed that they have no way to get ahold of managers, and that they (customer service) rely on being called by managers to review cases. From what I could make out, it was policy to say these kinds of things.

In conclusion, I've been very happy with the quality/price from VoicePulse. Lingo has a nice (international calls to wester EU countries included) offering on paper, but you have to put up with a more difficult configuration, potential outages, and dismal customer service. Depending on your situation, this may be worth it for you. If you are considering new Voip service and travel is a significant part of the consideration, be sure to find out about the size of the hardware required (in addition to the phone) and the ease with which you can install it (ie. Suppose you are visiting a person with a single cable modem but no router - what then?).

Finally, a question: Is there currently on the market a phone which also acts as a 1 port router? That is to say: I want to carry a single piece of hardware when traveling. Therefore, I should have a phone that I can plug into a router. However, if there is no router available, then my phone should act as a router where one (LAN) port is for the phone itself and the other (LAN) port is for anything else. That way I could always splice the phone in.

And if I may dream about the phone, it should be one of the handset types (to minimize volume) which includes caller id (with memory) and speakerphone.

Csaba Gabor from Vienna

Read The Full Thread:

unlimited FREE internatonal calls

I have Vonage for over a year but I have seen other VOIP competitors that are offering
Uhhh, sure, and I'd also like them to send me a new Uniden TRU wireless phone system
Would I like to? Sure. Would I rather see them take the money they'd spend on
Yep, there are other providers who have more features than Vonage, as well as other
I'm new to VoIP service so I'm not familiar with the competition. I picked Vonage
The international rates Vonage charges are not that bad at all. If you want to call
Who wouldn't want free international calls? Would be cool. But, like others
I voted no. Nothing good in life is free and nothing that isn't earned through hard
Voted NO. I don't have much to add to what others have said here. Ever since
I am going go vote No on this one. I would like Vonage to improve its reliablility

csaba posted "This is a report on my two VoIP services, and a question about phone hardware at" on 01/17/2006

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