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Vonage This is a letter I wrote to the Board:
I have been a loyal customer from Oct of
This is a letter I wrote to the Board:
I have been a loyal customer from Oct of ’06, the reason I chose Vonage was that we have family in Spain and we are able to talk to them on daily basis. I not only had 1 account I had 2 accounts. Always paid my bill on time, never called for problems, and just enjoyed the hassle free savings and convenience of your service.
On July 1st, I moved into a new home. In my new home cable is not available (span replacement), to my dismay I could not use my Vonage, Cable TV or High Speed Internet. Just so you understand my husband works for Comcast, so we don’t pay for Cable TV, we don’t pay for High Speed Internet and now we can get their Voip service as well. Now I find my self, paying for Bellsouth/ATT phone line, paying for DirecTV and paying for the slower than molasses in the wintertime DSL.
On July 10th I called Vonage to sadly disconnect my service. They noted my account of my intent but never disconnect my account. I called on 3 different occasions, 1st time I called from my cell (didn’t have home line) and was on hold for 45 min., hung up. 2nd time called again later in the evening so I won’t get charged minutes on my cell, was on hold for over an hour, someone picked up and disconnected the call. On the 3rd try I called from my office and had my assistant hold, that’s when I disco’d the account.
On Aug 30th, I get a call collecting a delinquent balance I had from Vonage. I explained that I paid June 21 thru July 20th and had disco’d the account on July 10th. The representative was very nice and advised that there was a note on the account but that I had to call account management. Again the process of being on hold started all over again. Today 9/11/07, I spoke to a very nice rep that was unable to credit my account, but was willing to give me a free month of service. Quite funny! I asked to speak to a supervisor (Bell agt # 11340), this rep stated that there was nothing she could do, I had to pay up. Not her problem I should have disconnected my account. I asked to speak to her supervisor, she said this is as high as it gets (CEO maybe). I need this resolved, I don’t want anything free, I just want the right thing done. Now it’s a matter of principle.
:evil: :twisted: I NEED ASSISTANCE
Read The Full Thread: Fustrated with Cust Svc Need Advice
• Really feel for you. I've tried to discounect several times. Every time I call
TeriM posted "This is a letter I wrote to the Board:
I have been a loyal customer from Oct of" on 09/11/2007 |
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