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Vonage This is a joke, right? If not, I am totally unsympathetic to your expectation for



This is a joke, right? If not, I am totally unsympathetic to your expectation for Vonage or any other Voip provider to subsidize your desire to upgrade your home network infrastructure on an on demand basis. Vonage is a phone company, not a router company (like Linksys). Through rebates, etc, Vonage generally makes no money on the sale of the equipment needed to hook up new customers to its service. In fact, it probably loses money on new customer acquisition costs. It has little to no incentive or reason to subsidize new/upgraded equipment for existing customers unless there is an issue with the equipment that is causing a material support issue or inability/difficulty in using their service.

Furthermore, where should Vonage start and stop supporting the desire for on demand home network infrastructure upgrade? You want Vonage to replace 3 or 4 devices (a router that you presumably purchased yourself, a wireless access point that is integrated with the router, the switch that may be integrated with your router and your TA), all of which are apparently working just fine. You just want to upgrade this equipment to newer/faster equipment. What happens when the N version of wireless comes out or wired connections move enmasse to Gigabit? Should Vonage subsidize your desire to purchase this equipment?

To be clear, the only thing Vonage cares about and should be expected to care about as a internet phone company is a decent internet connection, a working cable modem and the TA. Frankly, while it cares about the internet connection and cable modem, these items are totally outside Vonage's ability to control. So, in reality, the only hardware that Vonage cares about and is in its control is the TA, and yours is working just fine. If you also want to run a home network, that network is your responsibility and cost.

Said another way, car manufacturers don't subsidize the purchase of new z-rated tires for the cars it sold. This doesn't make them uncaring or screwing their current customers. The same goes for Vonage.



Read The Full Thread:

New Adapter/Router - Why Are Loyal Customers Left Out?


I've had Vonage service for just over a year, and am using a Motorola phone adapter,
Before you get all excited about the P2, consider buying a regular WRT54G or GS
It is rumored that Comcrap will be charging $40 per month and all those taxes. Go
Your expectations on new equipment from Vonage is ridiculous. Sheesh, the new
I wonder if you say the same thing about buying a car and then seeing another later

Haj posted "This is a joke, right? If not, I am totally unsympathetic to your expectation for" on 04/17/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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