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On Nov 08, 2016 at 11:59:50

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Vonage This has been posted here a few times already, mixed into other threads. If



This has been posted here a few times already, mixed into other threads.

If you are a new customer switching to Vonage and plan to port your number, the first thing you need to do is call your phone company and have custom ring or distinctive ring removed. This is a feature where you can get one or several phone numbers assigned to your main line and each rings differently.

I just found out that this is why my transfer hasn't happened. I called Comcast and they said they'd remove the custom ring line for a fee and then Vonage would have to resubmit the request to port my number. They said if Vonage had included the custom ring number with the original request, it would've been transferred within 10 days and there would be no fee.

I've written to Vonage asking them to place an additional line on the form to transfer service, such as, if you have custom or distinctive ring on your service now, please list those additional telephone numbers here: ________________

I don't know who's really at fault in this blame game, but certainly Comcast had my account number and knew what services I had when they received the transfer request. In any case, I'm hoping Vonage becomes proactive and adds this to their form.

Also, it'd be smart to call your current company and reduce all your services to the bare minimum when you're going to switch to Vonage. The only thing you need to keep besides the service itself is the ability to transfer your number (to your new Vonage temp number). No sense paying for voicemail and other features you don't need during the wait.



Read The Full Thread:

IMPORTANT Info for New Customers who have Custom Ring


Paula: I didn't have any problems with the port, but I had BellSouth's Complete
Hi Laurel, thanks for the reply Sounds like you had a smooth port with Bellsouth,
Paula: The transfer was not without a few hiccups. Somehow part of my paperwork
Oy, I'm ready to blow... Comcast took the distinctive ring off today, along with
Oh, man. Hopefully it will be done soon. Comcast is our cable/internet provider
Thanks, I've got my fingers crossed. Comcast has been ok here for internet

PaulaBerge posted "This has been posted here a few times already, mixed into other threads. If" on 05/17/2004

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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