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Vonage This forum seems to be a gathering place for gripes and problems and not a whole



This forum seems to be a gathering place for gripes and problems and not a whole lot feedback in the form of successes (beyond those who are gloating). Anyway, for the frustrated, a quick list of notes from my first month or two with two different Vonage accounts (one DSL, the other cable):

0) The folks on tech support are really helpful. It may take a few minutes to get through to them, but once you do, they're invaluable. A note to those who have complained about the wait times: they're hiring as fast as they can and Vonage seems to be growing at a quick pace. So try and cut 'em some slack. :) They haven't outsourced their call center functions and it takes time to ramp up a customer service dept to match demand, esp when the demand seems pretty out of control.

1) If you're having problems with no dial tone when you pick up or calls aren't ringing through, call tech support and get the latest firm ware. Rev 14 has been flawless for both the cable modem and DSL accounts.

2) ... there is no #2, see #1. Upgrade your firmware. Once stable, don't touch anything until Vonage rolls out a new version and automatically deploys it, but I think they've hit things on the head with rev 14.

3) On one of the upgrades from rev 12 to rev 13 we lost the ability to receive inbound calls from a different exchanges (the other account had no probs). Call tech support and have 'em move you to a different server and the problem should go away.

4) Comcast, as shitty of an ISP as they may be, is functional enough (along with rev 14 of the firmware) of an ISP to allow Voip to be usable! This actually surprised me. Comcast now sucks a little less than I'd originally thought.

5) DSL does provide a better quality of service, but is a bit more expensive. I wish the RBOCs weren't so stupid with their database design and allowed dedicated ADSL circuits without the need of a land line. I know the rationale on their part is greed and that there is no technical reason for this needing a phone number for each circuit. If you have any pull at the FCC, someone needs to whap Powell upside the head with a clue bat and get some regulation oversight in place so that DSL + Voip will be as price competative as cable + Voip. DSL, as I've said, is a much better technology than cable (and generally DSL companies have vastly supperior networks and network engineers than at cable networks).

6) Virtual numbers can save friends/family mega bucks if the friends/family are located on the other side of the nation or even in a different area code.

... this weekend I'm rewiring both houses so that the Voip line is going to plug into the NID outside and all of my phones will be Voip circuits (POTS MUST DIE!!!!). Enjoy.



Read The Full Thread:

Note to frustrated users...


I agree with you seanc, but it is alway easier to bitch than praise. That being said,
I agree with almost everything stated... except slamming Comcast. Same issue

What I have found is if things are working properly, why post? This forum is a great
I agree with the sentiments of seanc, and was thinking this morning that I should
What do you base this comment on? DSL uses a twisted pair copper wire with serious

seanc posted "This forum seems to be a gathering place for gripes and problems and not a whole" on 03/09/2004

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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