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In The Forum:
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On Feb 15, 2017 at 21:16:51


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Vonage They may not have been able to read your handwriting, or they may have just miskeyed



They may not have been able to read your handwriting, or they may have just miskeyed it, and the third-party folks handling the rebate couldn't match it with a current Vonage account number.

I'm a rebate expert...I work rebate/coupon/pricematch deals constantly. I probably do 20-30 rebates a year, and I often end up actually making money on a lot of them when it's all said and done. Last big deal I got was a $549 color laser printer from Staples for $32. I've been denied by Staples (several times), Circuit City, Western Digital, Maxtor...and honestly, every single time I've called to followup after a rejection, I've gotten my money.

I keep copies of everything I send in, even the envelope. I also record the date when I mailed the rebate, and record dates and names when I followup on a rebate.

Look on your rebate form or on your rejection postcard. There should be a phone number where you can contact them within a certain timeframe if you feel you were denied in error. I bet if you go through the extra work to do that, you'll discover that they fold pretty quickly when you have copies of everything. And even if you don't they'll probably just ask for your Vonage acct number and then tell you they'll reprocess your submission.

Go through the effort, and I bet you get your $50 in the end.



Read The Full Thread:

Rebate declined-- Thanks for nothing Vonage


Well, I'm sad to say Vonage has managed to give yet another customer the shaft on
keep in mind; vonage does not administer the rebate program
Yeah, that was quickly brought to my attention by customer service this morning.
Was it an online rebate? Was it the rebate for the service or the adapter? Which
Actually it was the one I had to fill out and send in thru the mail. I had to provide
cutting off the UPC is not sneaky: It ensures you do not buy the product solely for
I believe if we were do to a poll, we would find nearly every single one us has experienced
You gotta stop drinking the green kool aid. If you want to complain about a
Yea, BBB and the company NOT! Ask Best Buy what happens when you show a pattern

ToddlerTN posted "They may not have been able to read your handwriting, or they may have just miskeyed" on 03/27/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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