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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Salt Lake City: impressions after several months




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Vonage They claim to have fixed it, but have not: From: SMTP%"service@vonage.com" To:



They claim to have fixed it, but have not:

From: SMTP%"service@vonage.com"
To: vonage@xxxxx.xxx
Subj: [vonage.com #102nnnnn] OB CID Focal [E-Mail]

This is an auto response email message. Please do not respond.

Your ticket number <102nnnnn> has been resolved for your outbound caller id, you can now retest it to see if it is working correctly.

If you have any questions now or in the future, please contact Vonage Customer Care 24 hours a day, 7 days a week by calling us Toll Free at: 1-VONAGE-HELP (1-866-243-4357) or by visiting the help center of our website at http://www.vonage.com/help.php?lid=nav_help

-

I reopened the ticket as follows (submitted on the Web Form):

I just received the following response from Vonage:

"Your ticket number <102xxxxx> has been resolved for your outbound caller id, you can now retest it to see if it is working correctly."

However, the problem has not been corrected. I can reproduce the problem at will, but now on some calls the caller ID is correct (this is an improvement), yet on most it is still incorrect.

You can reproduce the problem as follows from any Vonage phone:

Dial 1-360-526-xxxx then enter 958 at the prompt.
Caller ID is correct only occasionally, most of the time it is wrong.

Dial 1-206-203-xxxx then enter 1-xxx-x958 at the prompt. Caller ID is always wrong.

If I call these numbers on another carrier, e.g. Broadvoice, the caller ID is always correct.

/john



Read The Full Thread:

CallerID when calling Area Codes 206 and 360


To: Vonage Customer Care [sent via their web submission form] Subject: I have
Got a reply: Thank you for contacting Customer Care. We understand from
Apparently didn't save my response back to them. Told them it was not only
seems it needs to addressed by engineering department.call vonage and ask for
One would hope that when you select "Troubleshooting and Technical Support"
Unfortunately, these first level CSRs do not always think big picture. They simply
In response to your email, I understand you are experiencing an issue with your
I also have a 206-203-XXXX number, which is an IPKall DID that I have forwarded
I know for a fact that Vonage is going through the PSTN to reach IPkall. I don't know,

jcovert posted "They claim to have fixed it, but have not: From: SMTP%"service@vonage.com" To:" on 03/09/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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