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Vonage These problems have been going on for well over a month now. First, I've not been



These problems have been going on for well over a month now. First, I've not been able to retrieve my voicemail through the Vonage web page. Each time I try to retrieve my messages, the page states that I have no voicemail associated with my number (not true.) If I try going into voicemail settings or email notification, I'm routed to an error page (an error has happened, please try again later.) Exactly what time span are they referring to as 'later.' So far, 'later' has been over a month.

Each time I contact Technical support about this ongoing problem, I am asked to power cycle my Voip adapter. I find myself puzzled every time I'm told to do this - what does my adapter have to do with retrieving messages online through the server? Or is this simply an excuse to get me off the phone (power cycle the adapter & the call is dropped!)

This morning, there was an email from Vonage in my inbox stating that ticket #9020863 had been resolved. 'it's about time,' I thought, 'Finally, I'm able to pick up my messages online!' Not so... got the same error that I've been getting for the last month. 'Later' keeps getting longer & longer as the days go by.

So I called Vonage technical support. Again, I was asked if I power-cycled the adapter since I received that email. After looking up at the ceiling and rolling my eyes, I politely responded 'No, I did not try power cycling my adapter again!' I was told that by power cycling the adapter, I should be able to retrieve my messages online. Here's a newsflash, people, power-cycling the adapter is not going to resolve the fact that I cannot retrieve my messages online. Nor will it solve world poverty, nor will it cure Cancer, nor will it stop my dog from humping the neighbour's leg each time he visits. And, for the record, I did power-cycle the adapter after I hung up with the rep. Guess what... IT DIDN'T HELP!!!

The second ongoing problem I have is with caller ID. It only displays the phone number that is calling, never the caller who is phoning. I've explained to several reps over the past month that caller ID worked fine when I had my virtual number; this only began when my number was ported over from Bell. I was instructed yet again to power cycle my adapter. Guess what... I did it and IT DIDN'T HELP!!!

This is more of an annoyance than anything. In general, I find Vonage to be a very good alternative to the former monopoly known as Bell Canada. Most of my calls are long distance and at $39.99/mo, Vonage is a great price. And I do like one feature not available with Bell - being able to ring several numbers simultaneously, however, I have agreed to pay Vonage $39.99/mo for ALL of the advertised features, not just some of them. Is it not fair to assume that I'll receive all of the advertised features?

Rant mode 'off'.

Greg



.



Read The Full Thread:

Ongoing voice mail & caller ID problems


Well, I guess this thread must have raised some eyebrows. Today, I am finally able
I am having the exact same problems! As of today, I still cannot access my voicemail
I too am having the problem with my voicemail on the web. As for the caller ID, it
I have been having the same caller name display problem since I signed up and ported
I e-mailed vonage about the online voicemail problem I was having and they fixed
I signed up a month ago. I'm in the St. Catharines area on Cogeco. I've had no
When I called and spoke with a Vonage technical support representitive yesterday

jcomm posted "These problems have been going on for well over a month now. First, I've not been" on 12/28/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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