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Review: My First Day With Vonage, Excellent!
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Vonage These days, its almost impossible for that to happen. But nevertheless, it can



These days, its almost impossible for that to happen. But nevertheless, it can be done. It is totally illegal and if Verizon did do it illegally they can fix it quickly. Call the Winback department at Verizon. They may be able to help you. The only problem is, you will have trouble getting through since your number is not in their system. While Verizon is a horrible company, there are some nice people in Winback. You might add you are thinking of switching to Verizon. Unfortunately they may not be there on Saturday. Keep saying agent agent to get you throught the audio response mess.

As far as Vonage is concerned in this case even calling the Executive Response team at Vonage may not help. Vonage uses a third party to port the number and there isn't much ability in all of Vonage to connect with the third party. They supposedly only have email contact. Is it true? who knows...

The Vonage LNP department generally doesn't have a clue either. And because the regular CSRs and the LNP department don't use the same computer system, what you request of LNP gets lost if you call a regular CSR and vice versa. Tech support may use their own system as well. Just keep reminding whoever you talk to where to look for previous info.

Geeez, I forget, the Executive Response Team doesn't work on weekends and the magic phone number, that doesn't get results until Monday either. The only chance you have is a Holmdel Supervisor. If you reach the Phillipines, don't even bother. Even the supervisors in the Phillipines are not trained to think.



Read The Full Thread:

Number ported from Vonage without my authorization - ?


Has anyone ever had their number ported from Vonage without their knowledge and
so your saying your number is being ported OUT of vonage without your knowledge?
Probably similar to what happened to me, the Vonage reps were clueless. Level

bigbyte777 posted "These days, its almost impossible for that to happen. But nevertheless, it can" on 01/26/2008

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