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Vonage There isn't alot to go on here, but let me try. First it would be helpful if you could
There isn't alot to go on here, but let me try. First it would be helpful if you could detail what all of your equipment is. You mention that you just bought a Phone Adapter/Wireless Router, but you don't give the company that makes it or the model. Its also confusing that you are calling this a Phone Adapter/Wireless Router, but mention that you are using the Vtech device. This would seem to conflict since the Vtech is itself a Phone Adapter.
Based on this let me give you what my assumptions are and you can correct them if this isn't the case.
1. The Vtech equipment that you have today you got from Vonage and this was working just fine with your Vonage service before the introduction of the router. This would be the IP8100 model device that you see here: http://www.vonage.com/help.php?article=940&category=89&nav=3
2. The new wireless router that you bought is really just a router and not anther phone adapter. It would be very helpful to know what this device is.
3. You can make things work fine by going back and removing the router from the setup and using it as you did before.
The devices should be hooked up in the following order.
Cable Modem -> Wireless Router - > Vtech & PC(s)
Basically the router should be used as the place to connect everything that needs an internet connection, which should be your Vonage Vtech phone and any PCs that you have.
Detailed instructions are here on the Vonage site:
http://www.vonage.com/help.php?article=88&category=3&nav=3
If this doesn't work you need to explain what doesn't work and give details. Things like, the phone doesn't work by my PC does, or my PC works when connected to the router with a wired connection, but not wireless.
The first thing to verify is to make sure your new router is setup properly. To do this leave the Vtech out of the mix and simply hook up the router to the cable modem and a PC to the router.
See if you then have a connection.
Also make sure you follow the steps above that talk about powering everything off and then back on in the particular order.
Hopefully this will get you started.
Read The Full Thread: vtech Broadband Phone with Phone Adapter/Wireless Router
• -
1. Your location Tampa, Florida
2. Your ISP name and type (cable, DSL, wireless
• Thank you for the reply.
I actually got it sorted out thanks to a very willing
butterman posted "There isn't alot to go on here, but let me try. First it would be helpful if you could" on 05/22/2008 |
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