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Hello, I think
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Haniltery Posted:
For wipe call
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Vonage There are quite a few things I notice here right off the bat that need to be corrected.



There are quite a few things I notice here right off the bat that need to be corrected. First, your cable modem, the SB3100, is DOCSIS 1.0. Vonage requires a DOCSIS 1.1 modem and recommends a 2.0 for their service to work properly. DOCSIS 1.0 is infamous for not being able to handle a large amount of streaming traffic, such as a Vonage phone call. It can only handle so much traffic passing through it simultaneously before it basically becomes a bottleneck for your network, causing all sorts of problems for a Voip service. If I were you, the very first thing I would do is replace this modem with a DOCSIS 2.0. If you want to stay with a Motorola get a SB5100 or 5101.

Secondly, the huge variation in your test results between the first and second testing shows that there is a major problem with your connection or network. Now, this also could be stemming from the older modem, but just in case I would recommend doing the following to rule out the router as a partial cause. Power down the modem and a computer. Plug the computer directly into the cable modem and bring them both back up. Run the speed test a few more times. If the speed test results are still fluctuating then you know its not the router that is the cause of the issue.

Once you have replaced the modem, re-run all of your tests and verify that everything looks ok. If the results are still bad there could also be a problem with the signal strength from your cable provider to your modem. Make sure the cable modem is on the first splitter after the drop into your house and that nothing else is drawing off of the tap on that splitter. If it is, then time to contact your cable provider/ISP and have them troubleshoot your connection with you.

Finally, your cordless phone are 2.4Ghz and wireless routers also broadcast at 2.4Ghz so make sure that the base station for your cordless phone is sufficiently far away from the wireless router. Also, change the wireless channel on your router to 1 or 11 to decrease the chances of the two signals interfering. Also, this is not an issue with the service Vonage is providing you, it is an issue with your internet service provider so you should be "fed up" with them, not Vonage. If I were getting those kind of results with my ISP I would be on the phone with them in a second.



Read The Full Thread:

One Way Audio on almost every call for months!!!


i am so fed up with this service, I thouh it might get beter but hasn't. Every other
I reran the test which seems better now! Speed test statistics - Download
Thanks for your help xcrunxc! I will try your suggestions. Since my modem
The installer was definitely wrong when he told you the cable modem didn't matter.
I think that xcrunxc has hit it right on the head with your problems. The first test
I had unreliable service in May. Linksys WRTP54G and SB4100. Uniden 5.8Ghz. Turning
Well I have had the line replaced to my house and switched out my modem for SB 5120.
If you look at your initial numbers, you had just about 145K for d/l whereas you

xcrunxc posted "There are quite a few things I notice here right off the bat that need to be corrected." on 05/28/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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