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Vonage There are outsourced call centers there for 1st level support and customer service



There are outsourced call centers there for 1st level support and customer service but the person posting was not asking that. He was looking for a service center. Like a place he could walk into and swap a device. Since Vonage does not do business outside of the US, Canada, and UK, the answer was no and he would need to have a replacement shipped to someone in the US who can then ship to him.

You also need to take note that Vonage Corp HQ is in NJ which happens to be an ethnic melting pot and very heavily populated with people of Indian decent. So even if you were speaking to someone from one of the support groups in NJ, you may think you are talking to someone overseas.



Read The Full Thread:

Tech Support in India


hi, i live in india and my vportal is not working properly...it just rebooting
There's probably a tech support center in every Starbucks in your area or on every
There is no such thing as Vonage service centers. The only place to get a Vonage
Funny, every time I have talked to Tech Support from Vonage, each individual has
I know this. I just found it humorous. Sorry to go off topic.
Vonage got level 2 tech support and advanced tech support in India, Phillipines,
Funny, every time I have talked to Tech Support from Vonage, each individual has

VonTechMgr posted "There are outsourced call centers there for 1st level support and customer service" on 02/04/2009

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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