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jenjee Posted:
Hello, My
friend had
cancelled Vonage
over 5 years ago,
but still has the
modem...
In The Forum:
Vonage
Topic:
Best way to dispose of Modem or Router
On May 26, 2012 at 18:09:22

sssscary Posted:
Hi, I realize this
post is old, but I
was just trying to
find out how to
auto delete...
In The Forum:
VoIP Feature Wish List
Topic:
Auto-Delete Voicemail When Forwarded to Email!!
On May 24, 2012 at 08:08:15

sandyj Posted:
The last few days
I've gotten a
couple of calls
from angry people
demanding that...
In The Forum:
Vonage
Topic:
Someone is using my phone number? Hacked?
On May 18, 2012 at 20:07:46

vrtlassit7 Posted:
Can anyone help me
figure out a
solution to create
a virtual
attendant? I own
a small...
In The Forum:
VoIP Feature Wish List
Topic:
Virtual Attendant
On May 18, 2012 at 07:53:07

rodisport Posted:
I have had this
problem for more
than 4 months now
when i call some
one it doesn't...
In The Forum:
Vonage UK
Topic:
no ringing tone
On May 14, 2012 at 18:17:44

js123 Posted:
we already have
vonage device how
can i reactivate
the service and
what is the
procedure....
In The Forum:
Vonage
Topic:
how to reactivate the service
On May 12, 2012 at 14:57:39

dconnor Posted:
A photo would be
helpful....
In The Forum:
Hard Wiring - Installation
Topic:
Problem with home wireup
On May 08, 2012 at 10:47:17

rival Posted:
Thank you! This
was my exact
problem. Outgoing
calls would fail,
incoming calls...
In The Forum:
Vonage
Topic:
Dial tone ok, incoming calls ok, no outgoing calls
On May 03, 2012 at 21:11:35

stevejone Posted:
This is really a
good topic.It
gives a quite
detailed
information about
the jammer...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 03, 2012 at 11:29:58

MiveAmige Posted:
The nature of a
cell phone jammer

By
mobile jammer
(jammer, cell ph...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 02, 2012 at 18:55:02

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Vonage The worst support I have ever had the misfortune to come into contact with, unfortunately

The worst support I have ever had the misfortune to come into contact with, unfortunately mine is a very simple problem to resolve but no matter if I talk to India or support in the U.S. my problem doesn’t get resolved.

Vonage sent me one a router and the Mac address is tied to someone else & vise versa
I can make calls but I am unable to revive call so my phone doesn’t ring but if supports calls the other customer that has my Mac address by mistake my phone will ring.

This sound simple right? Just change my account to reflect the Mac address that I physically have right now & we know the other customer will have the same problem so change his at the same time so he won’t have to go thru the same problem I have been dealing with for 7 days in a row.

Also India lied to me 2 different times and said they would send me an email because they needed to verify I was indeed who I say I am so they could change the Mac address so my phone service would work correctly. (Never received an email) India, rather quickly did find that Vonage screwed up and sent my router to some one else but still can’t fix my problem.

If this simple problem can’t be handled as I continue to pay for 2 services because my Voip still doesn’t work properly I am concerned about the level of support with this company I may need to drop the service before my 30 days runs out.

As I was able to get hold of support in the U.S. I felt my problem would get resolved quickly since I explained how frustrated I was with the support in India and they also said simple matter of changing the Mac address and I would have service within the hour.
(that was 24 hours ago)

I have been patient thru this whole process, spending roughly 4 hours on the phone with tier 1 support (calling every day about the mac address problem) and I would like to have the service but this is getting a little silly at this point.

Very Frustrating!!!!!!!!!

I am sure that there are plenty of happy Vonage customers that have nice things to say about the support but for me it’s not working out and maybe their just not ready for Prime Time.

Good luck all,

Joe

Read The Full Thread:

Vonage Support - Does it exist ???

• 846reg, I agree with you 100%.
• Has anyone EVER gotten a response from Vonage Support if you use their online form
• I agree. Although im a happy customer support is horrible. If i ever see a better
• Apparently I was just being impatient. A week after submitting the web form for
• Done
• Yes, We know. There support is horrible :S.
• Try this # 1-866-243-4357 you are looking for support and get a "offshore" tech
• What 24 hour support. It is just a gimmick to get people to sign up. I have tried twice
• :roll:
• I have to disagree with this thread. I have had to call Vonage reps for help

NetworkGuy posted "The worst support I have ever had the misfortune to come into contact with, unfortunately" on 09/08/2005

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