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gonzo Posted:
I have a Vonage
adapter (VDV23-VD)
connected to a
Buffalo
WZR600-DHP. It
used
...

In The Forum:
Vonage
Topic:
Vonage device drops off network, cannot reconnect
On Apr 23, 2015 at 22:33:56

chuchai Posted:
HI CAN SOMEONE
PLEASE ANSWER SOME
OF MY QUESTIONS?
BEFORE I DECIDE
WEATHER TO GET
...

In The Forum:
Vonage
Topic:
HELP NEWBIE..
On Apr 21, 2015 at 01:45:46

kdf55 Posted:
Vonage has added
call blocking.
...

In The Forum:
VoIP Feature Wish List
Topic:
Add Call Screening or Call Block Feature
On Apr 09, 2015 at 09:08:53

aakicee Posted:
why just certain..
?? ____________
___ You can get
score highest
marks
...

In The Forum:
VoIP Feature Wish List
Topic:
Visual voicemail for only specific incoming numbers
On Apr 04, 2015 at 06:52:12

clarcks Posted:
A lot of companies
don't offer it at
all or if they do
it is a premium
service. Why?
...

In The Forum:
VoIP Feature Wish List
Topic:
Add Call Screening or Call Block Feature
On Apr 01, 2015 at 01:12:46

MK_TO Posted:
On the Vonage
Canada web site,
it states that
outbound calls
from my Vonage
home
...

In The Forum:
Vonage Canada
Topic:
Outbound Caller ID
On Mar 27, 2015 at 10:23:31

xfilesera Posted:
Customer Care
yesterday and was
told that the
conference calling
feature is being
...

In The Forum:
VoIP Feature Wish List
Topic:
Do Not Disburb
On Mar 27, 2015 at 07:05:16

RajeshCO27 Posted:
Hey, I have
built a PBX by
using the Ozeki
SDK and and want
to connect it to
my
...

In The Forum:
Vonage
Topic:
SIP trunking issue: authentication problem (CUCM & own P
On Mar 26, 2015 at 07:30:31

OPT Posted:
...
In The Forum:
Vonage
Topic:
Optima Saver Bandwidth Optimizer Service
On Mar 11, 2015 at 06:50:50

sunnyshazy Posted:
thansk for this
post . . .. . . .
_______
____ sunny
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
Xlite 4.5 configuration
On Mar 10, 2015 at 06:46:45


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Vonage The thing I find most effective is finding out who is in charge, and sending them



The thing I find most effective is finding out who is in charge, and sending them a letter if the situation is bad enough. Dealing with Call Centre clerks will only make things more frustrating. Half of the time they are given scripts to read. They say things like, "I can understand your anger." Or they say things like, "Can you hold the line for a moment while I check your account?" Most of the time they are trying to take control of the phone conversation, and are likely going to the washroom or on break while they have you on hold. They are getting paid minimum wage. The turnover rate of Call Centre staff is also very high. People can only do that job for so long. It is a horrible job due to the constant complaints that you hear all day long. Foul language, disrespect, etc. This is why the person on the other end of the line seems to be new. They likely are new.

The first thing you should always do when you call customer service is ask for the name of the person on the other end of the line. If they do not wish to give you that, ask for their employee number. Right away, they know that they can be identified and will most more than likely give you better service. When asked to hold, simply say, "Please don't put me on hold." I don't want them going to break. There is really no reason to be placed on hold. They are there to help you resolve a problem, not laugh to a co-worker about you, or take a break. If they cannot help you, ask for a supervisor right away. If that does not work, do some research to find out who a person in charge at that company would be - even if it is the president. Likely the president will not answer the mail, but his secretary will and he or she is likely in a better position to help you than a call centre clerk.

This snippet is not just for Vonage. It is for any customer service problem that you are having with any company you call. Businesses love giving customers the run-around these days. I do not know why they do it, but they would rather keep you on the phone for hours than correct your problem it seems. They can hang up on you, they can place you on hold, they can make up rules that do not exist to make you feel like you are stuck in a situation, they can be rude which will make you feel like terminating the conversation with them, much to their desire. There are a thousand tactics that can be used to deter customers from getting good service, and they are trained to do that. This is why writing letters is slower, but it is often more affective providing you are writing to the correct person or people. Plus in the end, you are not left feeling stupid. You also have a better log of what was said, and when it was said.
:stupid: :-D



Read The Full Thread:

Even angier


Apparently my last topic was "locked" due to lack of information. Here is the situation
Geez, I'm so "Angie" I can't even spell straight!
So the human made an error..., and hung up by accident... Let me explain how
You can do that on the Vonage web portal under "Change my Rate Plan" on the Billing
Sorry. Now... can you help me?
edit: need to start refreshing before replying...
Yeah, I tried looking under billing. I don't have a problem with the charge, but
Then you have a dilemma because the fax line is only allotted so many minutes per
That it's Vonage's policy not to allow me to do this. I was really confused at this
Nope. You're done. You'll probably have to drop the fax line and add a regular plan

DarKev posted "The thing I find most effective is finding out who is in charge, and sending them" on 03/19/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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