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Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12


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Vonage The thing I find most effective is finding out who is in charge, and sending them



The thing I find most effective is finding out who is in charge, and sending them a letter if the situation is bad enough. Dealing with Call Centre clerks will only make things more frustrating. Half of the time they are given scripts to read. They say things like, "I can understand your anger." Or they say things like, "Can you hold the line for a moment while I check your account?" Most of the time they are trying to take control of the phone conversation, and are likely going to the washroom or on break while they have you on hold. They are getting paid minimum wage. The turnover rate of Call Centre staff is also very high. People can only do that job for so long. It is a horrible job due to the constant complaints that you hear all day long. Foul language, disrespect, etc. This is why the person on the other end of the line seems to be new. They likely are new.

The first thing you should always do when you call customer service is ask for the name of the person on the other end of the line. If they do not wish to give you that, ask for their employee number. Right away, they know that they can be identified and will most more than likely give you better service. When asked to hold, simply say, "Please don't put me on hold." I don't want them going to break. There is really no reason to be placed on hold. They are there to help you resolve a problem, not laugh to a co-worker about you, or take a break. If they cannot help you, ask for a supervisor right away. If that does not work, do some research to find out who a person in charge at that company would be - even if it is the president. Likely the president will not answer the mail, but his secretary will and he or she is likely in a better position to help you than a call centre clerk.

This snippet is not just for Vonage. It is for any customer service problem that you are having with any company you call. Businesses love giving customers the run-around these days. I do not know why they do it, but they would rather keep you on the phone for hours than correct your problem it seems. They can hang up on you, they can place you on hold, they can make up rules that do not exist to make you feel like you are stuck in a situation, they can be rude which will make you feel like terminating the conversation with them, much to their desire. There are a thousand tactics that can be used to deter customers from getting good service, and they are trained to do that. This is why writing letters is slower, but it is often more affective providing you are writing to the correct person or people. Plus in the end, you are not left feeling stupid. You also have a better log of what was said, and when it was said.
:stupid: :-D



Read The Full Thread:

Even angier


Apparently my last topic was "locked" due to lack of information. Here is the situation
Geez, I'm so "Angie" I can't even spell straight!
So the human made an error..., and hung up by accident... Let me explain how
You can do that on the Vonage web portal under "Change my Rate Plan" on the Billing
Sorry. Now... can you help me?
edit: need to start refreshing before replying...
Yeah, I tried looking under billing. I don't have a problem with the charge, but
Then you have a dilemma because the fax line is only allotted so many minutes per
That it's Vonage's policy not to allow me to do this. I was really confused at this
Nope. You're done. You'll probably have to drop the fax line and add a regular plan

DarKev posted "The thing I find most effective is finding out who is in charge, and sending them" on 03/19/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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