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Merlizes Posted:
levitra from
canada online
pharmacy display
options generic
levitra levitra
...

In The Forum:
Vonage
Topic:
Rapport generic levitra no technique
On Apr 19, 2014 at 15:54:23

Robenpax Posted:
см
86;ле&
#1085;сl
2;ая
...

In The Forum:
Vonage
Topic:
книги &
On Apr 19, 2014 at 08:43:36

jlilest Posted:
Vonage: US
numbers iPhone:
T-Mobile
carrier I am
having trouble
...

In The Forum:
Vonage
Topic:
Problem with Simulring going straight to voicemail with iPho
On Apr 17, 2014 at 21:35:11

bluerdg Posted:
Been working with
tech support
trying to figure
this one out,
thought maybe
someone
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Mar 17, 2014 at 13:24:06

citycash Posted:
Easy peasy !! I
now have three
Vonage lines ( two
boxes) I
transferred my BT
number
...

In The Forum:
Vonage UK
Topic:
Number porting
On Jan 05, 2014 at 06:18:47

bmccull Posted:
It's not that it
will never work.
It is just that
Vonage works
better over cable
...

In The Forum:
Vonage
Topic:
need Help with Clear Spot 4G internet
On Dec 29, 2013 at 15:17:12

joelmch Posted:
Certainly a
firewall issue.
You can probably
try connecting
directly to the
ISP
...

In The Forum:
Vonage
Topic:
Can make calls but can not receive them
On Dec 01, 2013 at 11:29:02

joelmch Posted:
That's really
unfortunate. I
think they would
provide you a
refund. My opinion
...

In The Forum:
Vonage
Topic:
moving date for disconnect fees
On Dec 01, 2013 at 11:28:29

joelmch Posted:
Hi buddy, I was
just wondering
about this. Are
you still with
Vonage by any
chance?
...

In The Forum:
Vonage
Topic:
Call Billing Question
On Dec 01, 2013 at 11:28:00

joelmch Posted:
Looks like a
config set up
issue to me. You
might want to try
calling the tech
support.
...

In The Forum:
Vonage
Topic:
Vonage Register Error [Code 004] - can''t solve
On Dec 01, 2013 at 11:27:25


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Vonage The thing I find most effective is finding out who is in charge, and sending them



The thing I find most effective is finding out who is in charge, and sending them a letter if the situation is bad enough. Dealing with Call Centre clerks will only make things more frustrating. Half of the time they are given scripts to read. They say things like, "I can understand your anger." Or they say things like, "Can you hold the line for a moment while I check your account?" Most of the time they are trying to take control of the phone conversation, and are likely going to the washroom or on break while they have you on hold. They are getting paid minimum wage. The turnover rate of Call Centre staff is also very high. People can only do that job for so long. It is a horrible job due to the constant complaints that you hear all day long. Foul language, disrespect, etc. This is why the person on the other end of the line seems to be new. They likely are new.

The first thing you should always do when you call customer service is ask for the name of the person on the other end of the line. If they do not wish to give you that, ask for their employee number. Right away, they know that they can be identified and will most more than likely give you better service. When asked to hold, simply say, "Please don't put me on hold." I don't want them going to break. There is really no reason to be placed on hold. They are there to help you resolve a problem, not laugh to a co-worker about you, or take a break. If they cannot help you, ask for a supervisor right away. If that does not work, do some research to find out who a person in charge at that company would be - even if it is the president. Likely the president will not answer the mail, but his secretary will and he or she is likely in a better position to help you than a call centre clerk.

This snippet is not just for Vonage. It is for any customer service problem that you are having with any company you call. Businesses love giving customers the run-around these days. I do not know why they do it, but they would rather keep you on the phone for hours than correct your problem it seems. They can hang up on you, they can place you on hold, they can make up rules that do not exist to make you feel like you are stuck in a situation, they can be rude which will make you feel like terminating the conversation with them, much to their desire. There are a thousand tactics that can be used to deter customers from getting good service, and they are trained to do that. This is why writing letters is slower, but it is often more affective providing you are writing to the correct person or people. Plus in the end, you are not left feeling stupid. You also have a better log of what was said, and when it was said.
:stupid: :-D



Read The Full Thread:

Even angier


Apparently my last topic was "locked" due to lack of information. Here is the situation
Geez, I'm so "Angie" I can't even spell straight!
So the human made an error..., and hung up by accident... Let me explain how
You can do that on the Vonage web portal under "Change my Rate Plan" on the Billing
Sorry. Now... can you help me?
edit: need to start refreshing before replying...
Yeah, I tried looking under billing. I don't have a problem with the charge, but
Then you have a dilemma because the fax line is only allotted so many minutes per
That it's Vonage's policy not to allow me to do this. I was really confused at this
Nope. You're done. You'll probably have to drop the fax line and add a regular plan

DarKev posted "The thing I find most effective is finding out who is in charge, and sending them" on 03/19/2005

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†Limited time offer. Cannot be combined with any other promotional offer. Valid for new accounts only. Limit one (1) Restaurant.com Gift Certificate per account. Customer must subscribe to Vonage for 61 consecutive days to receive the Gift Certificate. Allow 8 weeks after the 61-day requirement to receive the Gift Certificate via email. Redeem the gift certificate online at http://Dine.Restaurant.com before use. Valid for dine-in only unless otherwise stated. Unredeemed gift certificates not valid toward purchase at restaurants. Limit of one (1) gift certificate at given restaurant per party per month. Minimum spend requirements and other restrictions on the Restaurant-Specific Gift Certificates and online merchant websites vary and are subject to change. Other restrictions may apply. Visit http://Dine.Restaurant.com for complete terms and conditions and participating restaurants. Vonage has the sole right to decide all matters and disputes arising from the Gift Certificate and all decisions are final. All taxes on gift certificates are solely Customer's responsibility. Vonage is not responsible for any damage to the Gift Certificate or product defects of any kind. In the event that the Gift Certificates become unavailable for any reason, Vonage reserves the right to provide a substitute of similar type and value.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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