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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Vonage The source of the figure in question is: Business Forum Specifically this excerpt:



The source of the figure in question is: Business Forum Specifically this excerpt: A quarter of its customer base abandons the service each year – they must be replaced, just to maintain the status quo, let alone achieve growth.

After reading your reply, I also began to doubt the % but even at 2.11% which is Vonage's claim, the figures are extraordinarily high after reading the following: Vonage in its S-1 filing that it lost 115,000 customers to churn. Given that it costs Vonage about $213.77 in marketing expense to win a new customer, the cost of replacing those 115,000 customers is about $24.5 million. That churn cost the company about $27.6 million in revenues (@ $26.63 a month per customer) for the nine months ending September 30, 2005. The churn cost the company about $52 million (in the first nine months of 2005.) The problem is that the churn is not going away and is in fact rising — from 1.7% in first quarter 2005, to 2.08% in second quarter to 2.26% in the third quarter of 2005. The irony of this is that if the current trends continue, it would become a mud-pit without a bottom.

My impression after reading a dozen or so reports is that Vonage is not a good long term bet and they haven't really done anything to differentiate themselves from the bunch except spend all they can on Marketing. R&D and customer service seems to be way down the totem pole and their long term viablility is in question.

Here's a last minute citation from Skyp Journal UPDATE: One to watch for. When companies say “our churn rate is X”, you need to ask yourself is that voluntary churn (people who quit), involuntary churn (folk who don’t pay their bills and get cut off), or both? As noted, the Vonage figures exclude those who return the product in the first 30 days. Also watch out for the “non-activations”, which are a useful pile of folk who buy the hardware and are too afraid to turn it on. (Hope you’re reading this Dad — the cell phone’s probably fully matured and ripe for using now.) They can be included or excluded to massage the figures a bit. And the cost per gross add is easy to fiddle, because you can so easily move costs between the generic marketing bucket and the customer-specific acquisition cost. Even revenue per user can be messed with, because if people won’t pay their bills there can be a big gap between billed and collected revenue. So basically don’t believe any headline numbers until you read the small print.



Read The Full Thread:

vonage, please meet or beat the competition


someone sent me a referral for SunRocket which has 1 virtual number FREE with it's
Vonage doesn't care about loyalty nor being competitive. They just want to get
Where do you get a 25% churn rate? All the docs they've posted for the IPO show a churn
To everything "churn, churn, churn" There is a season "churn, churn, churn"
I don't know if I'd invest in them, either - but a 2.1% monthly churn rate isn't bad
Oh - and to keep this thread on topic - I'd -really- like to see outbound callerID
I think that's in our nature to be loyal to a person or company but if it is no longer

dcongrav posted "The source of the figure in question is: Business Forum Specifically this excerpt:" on 02/26/2006

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