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Vonage The service worked okay for the first couple of months. They would occasionally
The service worked okay for the first couple of months. They would occasionally have difficulty, then it would clear up. So I would say the latter of your two scenarios is the case. What pushed them over the edge was spending three hours on "HOLD" on their cell phone, trying to get someone to fix the problem. The problem was blamed on Time Warner, but when they bypassed the Vonage device, they had good connectivity. The problem was Vonage.
I don't care how they fix it, they shouldn't blame the cable company unless they were certain. Putting people on "HOLD" for three hours is ridiculous, no matter what company it is. Putting people who don't speak English in Customer Service is also ridiculous.
Read The Full Thread: Referred a friend, horrible experience
• I referred my best friend to Vonage. Their Vonage adapter died on them, and for
• Please share more of the story.
If they're being charged early cancellation
• Look at Vonage TOS. 2.12 is the 'out' clause for 'best effort'. If you cancel after
• TommyDale,
Thanks for sharing more details, I feel for you!
I'm not sure
• Here's the rest of the story. On a day to day basis I have no complaints of the service.
• DMic
I understand completely, and, unfortunately, yours seems to echo the
• I have a similar experience: several long outages and overall poor sound quality
• Hopefully, DMic will forgive TommyDale for the referral to Vonage? :oops:
• That is absolutely appalling. It sounds to me as if this customer service center
TommyDale posted "The service worked okay for the first couple of months. They would occasionally" on 07/03/2006 |
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