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Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12


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Vonage The reason I called it a trap is that there were three different rebates, two that



The reason I called it a trap is that there were three different rebates, two that you could NOT send in for over a month, and the other that you HAD TO send in before the month.

I remember now that I did read all forms up front. I was ready at that time to send everything in. I saw that two of the forms could not be sent in until a month later, I also noted that there was a money back guarantee if I returned it to the store within something like 30 days. I am fairly certain that I could not do that if I cut off the required documentation for the rebate.

I then decided to give it a little time.

The next time I looked at the forms, I only looked at one of them, and noticed again that I had to wait for the first statement. Having forgotten that one form had to be earlier, I only saw that I had to wait until I had my monthly statement.

I agree, it's my fault. But first, there's the trap that all the forms cannot be sent in at once... along with the fact that the money back guarantee conflicts with the rebate. And finally, there's pissing off customers... in this case, customers who have a continuous relationship, rather than a one-time purchase.

As far as that customer "service" rep, I was trying to explain the situation; she simply told me that if I had missed the deadline, there was nothing that could be done. I then found myself explaining to a dead line.



Read The Full Thread:

Rebates: trap set up for failure


OK, my problem isn't the same as many of these other rebate complaints. I fell for
Rebates, rebates, rebates. Buyer beware. It has been posted hundreds of
To order it online would've cost $10 shipping plus $30 activation for that free
i am tired so i might of missread that post but where is the trap? only thing
I also don't see a trap here. It appears that you failed to read ALL of the rebate
Exactly...I just can't see how this is Vonage's fault as opposed to buyers fault
[font=Verdana:28ad2974cf] All right, I gave you this one, let's say the guy
call up customer care, get loud, put a little bass in your voice, drop a few F bombs
the customer is always right saying usually a term for when a customer has a problem
Already agreed on that miichael, So now, tell us your story, how did you get

Bradley posted "The reason I called it a trap is that there were three different rebates, two that" on 10/21/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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