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Vonage The problem started out last night. My alarm panel wasn't getting connected to



The problem started out last night. My alarm panel wasn't getting connected to the monitoring company. called the monitoring number directly using my Vonage line. It would ring once and go to dead air. I called again the monitoring company w/cell phone and I could here the connection tones. I started calling other 800 numbers and same thing. either it rings once to dead air or just dead air. Calling local seems to be working fine.

Today same problem. This time I called another Voip line axvoice in my home and it did it again. rings once and goes to dead air. But this time I can see the other line. it keeps ringing like I am still there ? I have written two emails to tech support and called and talk to someone I believe from india (not bashing) and said someone will call me when a resolution is found ? My home isn't being monitored right now due to this. I have reset everything and sometimes the phone call is perfect, sometimes choppy, sometimes dead. This all in about a week. I have had this service for months with NO problems.

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Netgear Mr814 router.
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Read The Full Thread:

Get dial tone but, not able to dial out all the time


Resolved. Worked with Vonage Tech support and found return audio port being blocked
It seems to me that if it was a routing problem, you would have the same issue on Line

driscollw posted "The problem started out last night. My alarm panel wasn't getting connected to" on 02/08/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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