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Vonage The problem here is that Vonage is doing nothing to help people transfer their



The problem here is that Vonage is doing nothing to help people transfer their phone numbers. For a business this transfer process is a killer! What do you think would happen to Vonage if we cut all their phones off for a week or more? That's what has happened to us so far and no answer or help from Vonage to resolve the problem.

It should be clearly stated that there could be a "long term" interruption of service. We purchased our Vonage by calling their sales department and there was NO mention of an interruption of service when I requested the number change to Vonage. Not only did we pay for service at both the old provider and Vonage for a month, but now that Vonage has taken the phone number, we're still paying Vonage to do nothing but sit there because our customers can't call us anyway.

Is this negative? Yes it is because there's nothing good about your customers not being able to contact you. Is there a sought for a solution in this post? You bet, but it doesn't seem Vonage has one and at this point I have no answers either. It appears this problem is not an issolated issue and something Vonage needs to address and certainly needs to let their customer know before they commit to a change.

YUK!



Read The Full Thread:

Any ideas on what i can do? Been waiting since Feb.


February 9, 2005 Awaiting Letter of Authorization February 10, 2005 Letter
Who is your local provider. Most of the time it isn't Vonage's fault, there hands
I hear ya! I'm having all the same problems and I've pretty much had it.
Sounds like you are doing it all.....you just have to wait! I was waiting since
There is a bigger problem here with Vonage than they will even admit. I've posted
Much like this post, the one that was removed violated numerous Forum Rules Specifically: an
Updated Date: Number Transfer Progress History: Required Action February
No change in the dashboard information, however, after a call the the friendlier
I agree with most here. The transfer process communication is ONE-WAY. It

rico posted "The problem here is that Vonage is doing nothing to help people transfer their" on 09/19/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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