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Vonage The problem here has nothing to do with Vonage. It's an error in the billing system



The problem here has nothing to do with Vonage. It's an error in the billing system of the company in Cherokee. It's the standard new code problem, and it happens all the time, no matter what companies are involved.

Calls between Florence and Cherokee, in both directions, are supposed to be local calls.

When Level 3 established the 256-275 exchange, they officially assigned it "Florence" as its rate center. Along with all the Level 3 numbers in the area, assigned to rate centers in



they are sent to Huntsville to be processed.

However, the declared rate center is what determines the charge, not where the calls need to be delivered. The phone company in Cherokee is in violation.

The official dialing plan for the 256 NPA is "7D for home NPA local calls, 10D for foreign NPA local calls, 1+10D for all toll calls." See www.nanpa.com and note well that the 256 NPA is a "toll-alerting" NPA, certainly something your PSC insisted upon and will be willing to enforce. But they'll also enforce the tariffs filed with them by phone companies within the state for the charges they apply to calls to nearby exchanges.

The phone company in Cherokee needs to be forced by the Alabama PSC to complete calls to 256-275 numbers at the same price as to any other Florence numbers. The calls are being delivered to Level III, not to Vonage. There is no Voip involved until AFTER the calls are delivered to Level III. Level III has filed Florence as the rate plan for the 275 numbers.

All that needs to happen is that someone in Cherokee needs to send a bill with a call to Florence and a toll charge on the bill to the PSC and say, "Please have my phone company fix this problem." Rates for calls within Alabama placed by customers of the company in Cherokee are regulated by the PSC, and the PSC can require them to charge only their tariffed rates, which say that they don't charge toll rates for calls to Florence. They will have to fix their billing system, and that will be the end of story.

Theoretically, the company in Cherokee could file a separate tariff with the Alabama PSC for "Calls to Level III numbers in Florence" and if the PSC actually ACCEPTED such a filing, then you'd be out of luck. HOWEVER, then calls would have to be dialled with the mandatory 1+10D dialling, and the PSC would enforce that.

I'm pretty sure there is no such tariff. You should ask to examine the tariffs of the Cherokee company.

/john



Read The Full Thread:

Trouble receiving some local calls, Call cannot be completed


We've had Vonage for about 4 months. No outgoing call issues except for occasional
you can tell them to dial whole 11 digit and try. Because in each area code there
Here is an interesting problem I ran into in Alabama. I am specifically referring
I just have people outside my calling area to call me collect, I refuse the charges
Hey galion, Let's look into this local calling thing. As I've posted a number
You have posted the wrong link, here it is again. http://www.localcallingguide.com
Thanks, roscopco. The problem was no space before the comma. BTW, under both
First I ever heard of that being against the law. I will have to do some research
In the U.S., it's covered under 18 USC Chapter 63 § 1343, Fraud by wire, radio, or
I looked up the Canadian reference and I didn't read what I am doing is illegal. Criminal

jcovert posted "The problem here has nothing to do with Vonage. It's an error in the billing system" on 03/19/2007

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