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Vonage The only way your old telco cut the service at Vonage's request is if your friend's



The only way your old telco cut the service at Vonage's request is if your friend's telco completed the LNP faster than Vonage could ship the gear.

Vonage cannot actually cut phone service, but if the LNP request completes, the telco would cut service. This is a standard part of the LNP process, but it usually takes at least a couple of weeks.

How long a gap are we talking about? When did your friend order service from Vonage and start the LNP process? How long between that and the time the telco cut the service? You said your friend "just signed up" - if the telco managed to transfer the number before Vonage could even ship the equipment, I can see how that would happen, but telcos usually take a long time to complete the LNP process and transfer a number, and they don't cut service until that is complete.

I do find it odd that Vonage told your friend that no temporary number was available. The number could have been anywhere in the US, since it was a temporary number that was going to die as soon as the LNP transfer completed. Not that it really matters, I guess, if the telco completed the LNP in a couple of days the temporary number would die long before it was even activated. But they usually do issue one all the same.

Remember, your friend is dealing with two companies. Vonage has no control over exactly when the LNP happens and since it usually takes weeks, they request it immediately. Your friend's telco should only drop the line when the LNP is complete, and if they dropped it early, or did the LNP more quickly than any other telco has managed it in the history of beauracratic telcos, then there's not a lot Vonage can do.

Obviously, waiting until the equipment arrives and is tested is a prudent step, and your point is well made there. But LNP usually takes so incredibly long that most users have both lines for weeks. I have yet to hear of one happening so fast - though I have heard stories of local telcos cutting the line prematurely out of spite....

If your friend successfully backs out of this deal and decides to give it another go, I'd suggest buying the equipment retail - that way your friend can plug it in and test the line long before the LNP could possibly happen.

In fact, people can and have signed up for accounts then done the LNP later, after they've verified it works for them. It does cost a bit more that way - there's usually a $10-20 fee to change numbers like that as far as I know, but means that you have the ability to test it out before you commit your number to it.



Read The Full Thread:

line cut no parts



Ummm, if you read the top of the web page: "This Site is exclusively owned &
[quote="NateHoy"]Ummm, if you read the top of the web page: "This Site is
Update - in reading some of the other threads, sounds like some of the telcos out
sorry, I know this advice is too late for your friend, and I hope they get their gear


NateHoy posted "The only way your old telco cut the service at Vonage's request is if your friend's" on 01/12/2008

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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