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Vonage The most annoying thing to me about this incident was that Vonage Technical Support's
The most annoying thing to me about this incident was that Vonage Technical Support's final answer on this was that someone must be at my house making these calls despite that I insisted the house was empty at the time the calls were made. They said it is impossible for placed calls to be appearing on my account otherwise (this was from someone at the 3rd tier of support). So, someone was able to break in, get past the dogs, make a 3 minute call to Chicago and get out without leaving any evidence. Yeah, right.
So, last Friday I disconnected the Linksys PAP and took it to work with me. I kept an eye on the little box sitting on my desk all day (disconnected, no power) to ensure no coworker took it and made a phone call. Sure enough, at 4:35PM that day a 3 minute call was placed from my account while the Linksys PAP sat powered off on my desk! So much for Vonage Technical Support's "final" answer.
I spent an hour and 20 minutes on the phone with Vonage that night... got to their highest level of support and he was able to confirm that calls were being made originating from not-my-ip address (I have a static IP). He said he had a solution and was going to get an engineer to implement it.
There have been 11 calls made from my account that are not-mine since then. The most recent was yesterday so no solution is in place yet.
Nick
Read The Full Thread: Calls placed from empty house and phantom caller-id
• Hello!
Well, after emailing and phoning Vonage support I was unsuccessful
• This may sound like a weird suggestions,
but have you tried unplugging the
• Just a shot in the dark, but is it possible that someone else is accessing your Vonage
• No all the phone coversations are encrypted. Through the web, the only one that
• I'll try that! :-) That way, whoever is coming into my house to make these calls
• Yeah, the only way I could see someone using my service without my knowledge would
• sorry, duplicate submission was an accident.
• If they had made the calls from your Vonage service (and they were answered at the
• I have posted here before that my Vonage line was making dozens of outgoing calls
nullmn posted "The most annoying thing to me about this incident was that Vonage Technical Support's" on 02/22/2007 |
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