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Vonage The issue in TX was due to the fact the subscriber had not activated 911 dialing
The issue in TX was due to the fact the subscriber had not activated 911 dialing on their Vonage account. They (the victims) claimed that they didn't know that it was necessary. When the daughter dialed 911, she received a recording "Stop..........." (the message that used to play when 911 dialing wasn't activated). This incident caused a lawsuit in which the FCC decided to step in and mandate mandatory access to 911 service for all VoIP providers and their customers without the need for the customer to activate the service. The customer is still required to "verify" their the physical address of their adapter but even if they don't, they can still call 911 and reach a human being rather than a machine.
In Canada, the CRTC mandated "basic 911" service to be provided to all VoIP subscribers by November. As far as I know, this requirement has been fulfilled in Canada ahead of schedule. Unfortunately, there isn't a way to know where your call goes without testing it yourself..........yet! In the US, Vonage subscribers can dial "933" and information on 911 call routing is provided. Hopefully, the same solution will be rolled out here. I once wrote Vonage to ask them where my 911 would go and they were unable to tell me but I discovered through testing that it was the Burnaby Police non-emergency line. This was before the CRTC ruling. Then, after the ruling, I moved to different part of Burnaby and had to change my 911 address which initially wasn't accepted by their system like "tbradley" described. It took weeks to resolve even though the address was valid in MapQuest, Google Maps, and Canada Post. When it finally was resolved, Vonage called and asked my wife to test it. She did and then got chastised by the agency that answered the call! Not good for the wife acceptance factor but at least it worked. Due to the attitude displayed by the agency answering the call, my wife was unable to verify who answered the call. When I explained this to Vonage, they said that the HBF group answers and directs 911 calls (www.hbfgroup.com) and they apologised for the attitude my wife received. The attitude my wife received made her think that the "real" 911 (E-Comm, Greater Vancouver) was reached.
Hopefully, the 933 solution will be rolled out here soon, so that no one else has to go through this. http://www.hbfgroup.com
Read The Full Thread: 911 Dialing Status - Pending Validation for 5 days now.
• I signed up for my Vonage service on the 23rd of September. It's been five days now
• mine took atleast a week to complete as well..
I have never 'tried' it out yet,
• I guess I was lucky as mine was activated the day after I signed up but I had to wait
• Well, I talked to the Vonage support line. It sounds as if they may have had problems
• OK., finally got 911 activated this morning, 6 1/2 days after signing up for the
• Vonage uses MapQuest.com to confirm your address. My first attempt with the 911
• I would have been happy with that, if they failed me quickly. Instead I was put into
• since 911 is very important to you, you may want to try dialing 911 and see where
• I'm aware of some of the 911 horror stories, and I know the 911 can be spotty. We do
• there was an incidernt in TX where some young girl called 911 form her vonage phone
miket603 posted "The issue in TX was due to the fact the subscriber had not activated 911 dialing" on 10/01/2005 |
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