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Vonage The good news is:
1) The company has done a GREAT job in upgrading and responding
The good news is:
1) The company has done a GREAT job in upgrading and responding to customer service issues. Today I was on hold for only 5 minutes. Prior experiences were 20+ minutes on hold.
2) Tech service guy was actually knowledgeable about the situation, and did not question why I need to have ANOTHER router replaced.
3)TSG agreed with the assessment of the TW TSG, and got a solution working to switch out the old RT.
4) TSG also recognized a long-standing problem with the RT, and offered to overnight it. When I told him about previous promises of overnights being 10 days long, he explained that that was also changed, and overnight now means overnight.
So what's my beef?
1) I just spent the whole morning, and a large part of Sunday talking to the Time Warner techs trying to find out why I could not get on line, but had TV and telephone service. For four days, I could not get on the Internet or get email. I suddenly got a message telling me that the connection was low or not working.
I did all sorts of swap outs of RJ 45 cables including a direct link to my computer and ipconfig/all etc. via command prompt. Still nothing corrected the problem
2) Previous Vonage techies told me that the problem HAD to be with TW because I could talk on the phone.
3) I dropped calls to the other TSG's and that problem was ignored in the initial calls for help
4) TW service had to come and find the problem. Actually solved by changing from hub 1 to hub 2 on the back if the RT. However, that really is not a permanent fix. The
Thus, someone else had to find Vonage's problem, and that is the essence of my rant.
The RT unit has a well-documented history of disconnects, and other spooky behavior. Shouldn't there be an automatic swap out/upgrade for all Vonage customers to a newer, more reliable router?
Thus I rant in a nice way, hoping that other TSGs see this, and help to develop a solution.
Read The Full Thread: RT31P2 Rant (almost)
• The same thing happened to me when I tried to use the Linksys "install" discs. I
• You haven't said much about how you are setup. That would be a help to those who are
• mbhn5204 (Alaychem Sahlom) and robertplattbell wrote good ideas, but may have
• He... I haven't had any issues yet with my RT... *knock on wood*
And to think,
• NOW FOR THE REAL RANT
As of now, I have been trying to get my new RT set up for over
PoppaJohn posted "The good news is:
1) The company has done a GREAT job in upgrading and responding" on 05/09/2005 |
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