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DWSupport Posted:
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In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

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In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

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Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

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Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews

Vonage The good news is: 1) The company has done a GREAT job in upgrading and responding



The good news is:
1) The company has done a GREAT job in upgrading and responding to customer service issues. Today I was on hold for only 5 minutes. Prior experiences were 20+ minutes on hold.

2) Tech service guy was actually knowledgeable about the situation, and did not question why I need to have ANOTHER router replaced.

3)TSG agreed with the assessment of the TW TSG, and got a solution working to switch out the old RT.

4) TSG also recognized a long-standing problem with the RT, and offered to overnight it. When I told him about previous promises of overnights being 10 days long, he explained that that was also changed, and overnight now means overnight.

So what's my beef?
1) I just spent the whole morning, and a large part of Sunday talking to the Time Warner techs trying to find out why I could not get on line, but had TV and telephone service. For four days, I could not get on the Internet or get email. I suddenly got a message telling me that the connection was low or not working.

I did all sorts of swap outs of RJ 45 cables including a direct link to my computer and ipconfig/all etc. via command prompt. Still nothing corrected the problem

2) Previous Vonage techies told me that the problem HAD to be with TW because I could talk on the phone.

3) I dropped calls to the other TSG's and that problem was ignored in the initial calls for help

4) TW service had to come and find the problem. Actually solved by changing from hub 1 to hub 2 on the back if the RT. However, that really is not a permanent fix. The

Thus, someone else had to find Vonage's problem, and that is the essence of my rant.

The RT unit has a well-documented history of disconnects, and other spooky behavior. Shouldn't there be an automatic swap out/upgrade for all Vonage customers to a newer, more reliable router?

Thus I rant in a nice way, hoping that other TSGs see this, and help to develop a solution.



Read The Full Thread:

RT31P2 Rant (almost)


The same thing happened to me when I tried to use the Linksys "install" discs. I

mbhn5204 (Alaychem Sahlom) and robertplattbell wrote good ideas, but may have
He... I haven't had any issues yet with my RT... *knock on wood* And to think,
NOW FOR THE REAL RANT As of now, I have been trying to get my new RT set up for over

PoppaJohn posted "The good news is: 1) The company has done a GREAT job in upgrading and responding" on 05/09/2005

Vonage Service Plans


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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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