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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage The following paragraph was found on Vonage's web site, after an attempted



The following paragraph was found on Vonage's web site, after an
attempted phone service cancellation which resulted in an additonal
month of billing:

> Vonage believes that a phone number belongs to
> a consumer, not the phone company.
> Unfortunately not all companies agree. Vonage
> is striving to make the number porting process
> as seamless as possible for all consumers.
> Because we are not a traditional phone company,
> we must often follow a more onerous and manual
> process than traditional phone providers.

Yessirree! Non-traditional provider, which means they get to abuse the average consumer. I'm extremely disappointed in Vonage's customer service, and now realize they have no sense of fair play whatsoever. This is a despicable act. I do like how they've been able to twist marketing-speak around and make all OTHER phone companies evil, by making it more difficult for the consumer to enforce the phone number portability act.

It sure sounds like they're not following the process set up by the
FCC:

http://www.fcc.gov/cgb/consumerfacts/numbport.html

Comcast is my new phone provider. They sent Vonage notification of
this on August 23rd (with a port date of Sept. 5th). Conveniently, Vonage has no record (I wonder how many records they've managed to lose over the years?) of the port request. Because of this (and the fact that I didn't cancel in a "timely manner") they processed a bill on the 14th of September, charging me for the service they won't be providing from Sept 14th through Oct 13th 2007.

Vonhage hasn't been my phone provider since Sept 5th, 2007. Their equipment hasn't been hooked up since Sept 5th. They rarely provided service when we DID have Vonage... we're probably one of the more profitable customers they've ever had.

And now they pull this.

I expect a refund for the $19.94. I'm not asking for a prorated refund for the 9 days they didn't have to provide phone service, just the most recent bill.

I hope Vonage will show that they have a sense of responsibility and respectability. This is an incredibly disgusting way to do business... I mean, seriously! No other phone company on the planet acts this way, at least that I've been able to find, in numerous phone calls to other carriers.

I've been hung up on for the 14th time. I'm shocked at the irresponsible manner in which they've chosen to run their company. Shocked, disgusted... and I feel dirty ever having suggested to others that Vonage may be a viable alternative to a standard phone company.

FOR THE RECORD: _I_ made the mistake of not checking how their cancellation program works before making the decision to change service providers. According to Reese (in the Accounts Management department) and Brittany Cruz (in the Credit Department) I would have had to wait nearly 60 days before changing anyway. What consumer is going to wait that long? In the end, I'm out just under $20. However, I felt it was important to let everyone know what kind of company they are. Please feel free to forward this note to anyone you think may ever consider doing business with Vonage.

LATE EDITION: Nice work on their part monitoring the forum. They had the original version of this post pulled down within an hour. I suppose that's their perogative... it IS their forum. Too bad they aren't honest enough with themselves to allow it to stay up.

Ah well... I really didn't expect anything more from them!

Corey



Read The Full Thread:

Customer Service woes


No, it's not. Doesn't Vonage - An independent support site tell you anything?
So who removed the original post, and why would they bother, if they're completely
Most likely the moderator/forum owner, Dan Connor. He's been known to let some
So who removed the original post, and why would they bother, if they're completely
I agree, and to give credit where it is due, Dan has allowed a certain degree of Vonage
In the interest of full-disclosure: I was notified by my bank that Vonage had actually

lazarous posted "The following paragraph was found on Vonage's web site, after an attempted" on 09/19/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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