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Alicerot Posted:
4;а в

In The Forum:
Vonage UK
On Apr 27, 2017 at 11:34:40

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
In The Forum:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have

In The Forum:
Hard Wiring - Installation
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with

In The Forum:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
Scarborough, Onta

In The Forum:
Vonage Canada
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

I am looking for a
product that will
make my phone ring
louder so I can
hear using

In The Forum:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.


Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal

Vonage UK Review
Vonage UK Review

Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006

Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review

Salt Lake City: impressions after several months
Salt Lake City: impressions after several months

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Vonage The following paragraph was found on Vonage's web site, after an attempted

The following paragraph was found on Vonage's web site, after an
attempted phone service cancellation which resulted in an additonal
month of billing:

> Vonage believes that a phone number belongs to
> a consumer, not the phone company.
> Unfortunately not all companies agree. Vonage
> is striving to make the number porting process
> as seamless as possible for all consumers.
> Because we are not a traditional phone company,
> we must often follow a more onerous and manual
> process than traditional phone providers.

Yessirree! Non-traditional provider, which means they get to abuse the average consumer. I'm extremely disappointed in Vonage's customer service, and now realize they have no sense of fair play whatsoever. This is a despicable act. I do like how they've been able to twist marketing-speak around and make all OTHER phone companies evil, by making it more difficult for the consumer to enforce the phone number portability act.

It sure sounds like they're not following the process set up by the

Comcast is my new phone provider. They sent Vonage notification of
this on August 23rd (with a port date of Sept. 5th). Conveniently, Vonage has no record (I wonder how many records they've managed to lose over the years?) of the port request. Because of this (and the fact that I didn't cancel in a "timely manner") they processed a bill on the 14th of September, charging me for the service they won't be providing from Sept 14th through Oct 13th 2007.

Vonhage hasn't been my phone provider since Sept 5th, 2007. Their equipment hasn't been hooked up since Sept 5th. They rarely provided service when we DID have Vonage... we're probably one of the more profitable customers they've ever had.

And now they pull this.

I expect a refund for the $19.94. I'm not asking for a prorated refund for the 9 days they didn't have to provide phone service, just the most recent bill.

I hope Vonage will show that they have a sense of responsibility and respectability. This is an incredibly disgusting way to do business... I mean, seriously! No other phone company on the planet acts this way, at least that I've been able to find, in numerous phone calls to other carriers.

I've been hung up on for the 14th time. I'm shocked at the irresponsible manner in which they've chosen to run their company. Shocked, disgusted... and I feel dirty ever having suggested to others that Vonage may be a viable alternative to a standard phone company.

FOR THE RECORD: _I_ made the mistake of not checking how their cancellation program works before making the decision to change service providers. According to Reese (in the Accounts Management department) and Brittany Cruz (in the Credit Department) I would have had to wait nearly 60 days before changing anyway. What consumer is going to wait that long? In the end, I'm out just under $20. However, I felt it was important to let everyone know what kind of company they are. Please feel free to forward this note to anyone you think may ever consider doing business with Vonage.

LATE EDITION: Nice work on their part monitoring the forum. They had the original version of this post pulled down within an hour. I suppose that's their perogative... it IS their forum. Too bad they aren't honest enough with themselves to allow it to stay up.

Ah well... I really didn't expect anything more from them!


Read The Full Thread:

Customer Service woes

No, it's not. Doesn't Vonage - An independent support site tell you anything?
So who removed the original post, and why would they bother, if they're completely

lazarous posted "The following paragraph was found on Vonage's web site, after an attempted" on 09/19/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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