Sign up

Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless

In The Forum:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part

In The Forum:
LNP – Local Number Portability
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have

In The Forum:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.


Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal

Vonage UK Review
Vonage UK Review

Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006

Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review

Salt Lake City: impressions after several months
Salt Lake City: impressions after several months

Vonage Reviews

Vonage The following paragraph was found on Vonage's web site, after an attempted

The following paragraph was found on Vonage's web site, after an
attempted phone service cancellation which resulted in an additonal
month of billing:

> Vonage believes that a phone number belongs to
> a consumer, not the phone company.
> Unfortunately not all companies agree. Vonage
> is striving to make the number porting process
> as seamless as possible for all consumers.
> Because we are not a traditional phone company,
> we must often follow a more onerous and manual
> process than traditional phone providers.

Yessirree! Non-traditional provider, which means they get to abuse the average consumer. I'm extremely disappointed in Vonage's customer service, and now realize they have no sense of fair play whatsoever. This is a despicable act. I do like how they've been able to twist marketing-speak around and make all OTHER phone companies evil, by making it more difficult for the consumer to enforce the phone number portability act.

It sure sounds like they're not following the process set up by the

Comcast is my new phone provider. They sent Vonage notification of
this on August 23rd (with a port date of Sept. 5th). Conveniently, Vonage has no record (I wonder how many records they've managed to lose over the years?) of the port request. Because of this (and the fact that I didn't cancel in a "timely manner") they processed a bill on the 14th of September, charging me for the service they won't be providing from Sept 14th through Oct 13th 2007.

Vonhage hasn't been my phone provider since Sept 5th, 2007. Their equipment hasn't been hooked up since Sept 5th. They rarely provided service when we DID have Vonage... we're probably one of the more profitable customers they've ever had.

And now they pull this.

I expect a refund for the $19.94. I'm not asking for a prorated refund for the 9 days they didn't have to provide phone service, just the most recent bill.

I hope Vonage will show that they have a sense of responsibility and respectability. This is an incredibly disgusting way to do business... I mean, seriously! No other phone company on the planet acts this way, at least that I've been able to find, in numerous phone calls to other carriers.

I've been hung up on for the 14th time. I'm shocked at the irresponsible manner in which they've chosen to run their company. Shocked, disgusted... and I feel dirty ever having suggested to others that Vonage may be a viable alternative to a standard phone company.

FOR THE RECORD: _I_ made the mistake of not checking how their cancellation program works before making the decision to change service providers. According to Reese (in the Accounts Management department) and Brittany Cruz (in the Credit Department) I would have had to wait nearly 60 days before changing anyway. What consumer is going to wait that long? In the end, I'm out just under $20. However, I felt it was important to let everyone know what kind of company they are. Please feel free to forward this note to anyone you think may ever consider doing business with Vonage.

LATE EDITION: Nice work on their part monitoring the forum. They had the original version of this post pulled down within an hour. I suppose that's their perogative... it IS their forum. Too bad they aren't honest enough with themselves to allow it to stay up.

Ah well... I really didn't expect anything more from them!


Read The Full Thread:

Customer Service woes

No, it's not. Doesn't Vonage - An independent support site tell you anything?
So who removed the original post, and why would they bother, if they're completely

lazarous posted "The following paragraph was found on Vonage's web site, after an attempted" on 09/19/2007

Vonage Service Plans

Vonage VoIP Members
Members List Members
New elenapielt
New Today 0
Yesterday 1
Total 98683

Who Is On Site
Visitors 93
Members 0
Total 93

Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.23
Change:   N/A
Up to 15 Minute Delay

Site Search

†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

** Certain call types excluded. is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.

Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.72 Seconds and 580 Pages In The Last 60 Seconds
The Vonage VoIP Forum