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Vonage The following paragraph was found on Vonage's web site, after an
attempted
The following paragraph was found on Vonage's web site, after an
attempted phone service cancellation which resulted in an additonal
month of billing:
> Vonage believes that a phone number belongs to
> a consumer, not the phone company.
> Unfortunately not all companies agree. Vonage
> is striving to make the number porting process
> as seamless as possible for all consumers.
> Because we are not a traditional phone company,
> we must often follow a more onerous and manual
> process than traditional phone providers.
Yessirree! Non-traditional provider, which means they get to abuse the average consumer. I'm extremely disappointed in Vonage's customer service, and now realize they have no sense of fair play whatsoever. This is a despicable act. I do like how they've been able to twist marketing-speak around and make all OTHER phone companies evil, by making it more difficult for the consumer to enforce the phone number portability act.
It sure sounds like they're not following the process set up by the
FCC:
http://www.fcc.gov/cgb/consumerfacts/numbport.html
Comcast is my new phone provider. They sent Vonage notification of
this on August 23rd (with a port date of Sept. 5th). Conveniently, Vonage has no record (I wonder how many records they've managed to lose over the years?) of the port request. Because of this (and the fact that I didn't cancel in a "timely manner") they processed a bill on the 14th of September, charging me for the service they won't be providing from Sept 14th through Oct 13th 2007.
Vonhage hasn't been my phone provider since Sept 5th, 2007. Their equipment hasn't been hooked up since Sept 5th. They rarely provided service when we DID have Vonage... we're probably one of the more profitable customers they've ever had.
And now they pull this.
I expect a refund for the $19.94. I'm not asking for a prorated refund for the 9 days they didn't have to provide phone service, just the most recent bill.
I hope Vonage will show that they have a sense of responsibility and respectability. This is an incredibly disgusting way to do business... I mean, seriously! No other phone company on the planet acts this way, at least that I've been able to find, in numerous phone calls to other carriers.
I've been hung up on for the 14th time. I'm shocked at the irresponsible manner in which they've chosen to run their company. Shocked, disgusted... and I feel dirty ever having suggested to others that Vonage may be a viable alternative to a standard phone company.
FOR THE RECORD: _I_ made the mistake of not checking how their cancellation program works before making the decision to change service providers. According to Reese (in the Accounts Management department) and Brittany Cruz (in the Credit Department) I would have had to wait nearly 60 days before changing anyway. What consumer is going to wait that long? In the end, I'm out just under $20. However, I felt it was important to let everyone know what kind of company they are. Please feel free to forward this note to anyone you think may ever consider doing business with Vonage.
LATE EDITION: Nice work on their part monitoring the forum. They had the original version of this post pulled down within an hour. I suppose that's their perogative... it IS their forum. Too bad they aren't honest enough with themselves to allow it to stay up.
Ah well... I really didn't expect anything more from them!
Corey
Read The Full Thread: Customer Service woes
• No, it's not. Doesn't Vonage - An independent support site tell you anything?
• So who removed the original post, and why would they bother, if they're completely
• Most likely the moderator/forum owner, Dan Connor. He's been known to let some
• So who removed the original post, and why would they bother, if they're completely
• I agree, and to give credit where it is due, Dan has allowed a certain degree of Vonage
• In the interest of full-disclosure: I was notified by my bank that Vonage had actually
lazarous posted "The following paragraph was found on Vonage's web site, after an
attempted" on 09/19/2007 |
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