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Review: My First Day With Vonage, Excellent!
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You need some common sense.
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Vonage Customer Review: One month with Vonage, and...
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Vonage The few Netopia's that I have worked on, and it appears the same case here, is a CSU/DSU



The few Netopia's that I have worked on, and it appears the same case here, is a CSU/DSU with minimal Firewall/router built into it. The Netopia is, most likely doing NAT. What may be happening here is that the Netopia is blocking or dropping the packets destined to the RT31P2. I had the same type of issue with the Netscreen router/firewall that I was using.
I see you have added a staic IP address to the RT31P2, I'm assuming, since it's behine the Netopia, it's an internal IP address. If this was my setup I'd update the Netopia router with the latest firmware from Netopia's site, then verify that there is no type of intrustion detection turned on at the Netopia, (this is where I ran into problems with my Netscreen - it had seen all the UDP traffic as an attack and was dropping the packets which caused the RTP sessions to come out of sync and one person to not hear the other).
Then you need to make sure that you have port forwarding turned on at the Netopia for the static IP address assigned to the RT31P2. The ports that Vonage recommends be open are as follows:

Vonage Service through a Firewall

A firewall is system designed to block unwanted network traffic going in and/or out of your home or office network. Some popular brand routers have firewall options built in. If your network is connecting through a firewall, or a router with firewall capabilities, it may interfere with the Phone Adapters service. If you experience any problems with your Vonage service, and are connecting through a firewall, be sure the following ports are allowed to and from the phone adapter.

Phone Adapters Internet ports:
SIP ports 5060 through 5061 using UDP protocol
NTP port 123 using UDP protocol
TFTP port 69 using UDP protocol
DNS port 53 using UDP protocol
RTP ports 10,000 through 20,000 using UDP protocol
Since each firewall may be designed differently, please consult firewall owners manual for further information.


I wrote this fairly quickly, and hope it is of some help to you, but it does sound like the Netopia is what is causing your problems currently.



Read The Full Thread:

GRRRR..... Requesting help again....


Officially TICKED off!!! Two calls to tech support. On hold for over 20 minutes,
I'm sorry i don't have a solution to your problem but regarding ssantana: -
Maybe this will help.. even thou you have t1, do you have letency problems? 1st
Thanks for the suggestions. I am waiting for ssantana. From the things I have read,
My Results Download 4,295,168 bps Upload 360,016 bps QOS 74% RTT 30 ms
Yeah, cable has. But typically you are affected by number of houses on a line. You
Just a question about your configuration...... I have never seen a T1 plug
I should have been more specific. I have the T1 coming into a Netopia CSU/DSU router.

rozy posted "The few Netopia's that I have worked on, and it appears the same case here, is a CSU/DSU" on 02/22/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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