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Vonage The fact that your Vonage device was not initially connected directly to your



The fact that your Vonage device was not initially connected directly to your cable modem is the proof that it isn't the cause if your loss of connectivity. If you hadn't mentioned to the Comcast tech that you were using Vonage, they would have probably blamed your router or even your PC as being the cause of the problem. Because, if course, nothing could ever possibly go wrong with their service, right?

Unfortunately, Vonage's tech support was trying to be helpful in resolving your problem and should have instead directed you back to Comcast. That said, having the device connected directly to the modem is probably better setup anyway as it will prioritize the phone traffic over all other data.

If you need to power off and on the modem to regain connectivity, there is probably a problem with your modem connecting to the cable company network. It doesn't seem that RCA modems are very robust with determining that they have lost connectivity so the lights on it might not indicate a problem right away. You should probably take a look at the modem's signal levels and diagnostic log entries. For information on how to get to it, check this out: http://www.dslreports.com/faq/7363



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Comaast Cable Connection Dropping Regularly


I've had Vonage for almost a month. In the past week or so, my cable connection just
I have the same problem. I lose connection to the internet,unplug and replug my
Thanks. what am I looking for in the events log or signal strength? Three things
That looks OK now but I assume that you have connectivity. Iif you are power cycing
I'll do that. But the log showed dates through all last week, so I'm not so sure power
Update: the connection continued to drop today. Armed with the information from
Good to hear that the information there helped. Hopefully what they do for you
My Vonage service has went to the pits over the past two months more times then not
Are those results on an idle connection? What time of day? Sometimes what people

trekologer posted "The fact that your Vonage device was not initially connected directly to your" on 01/25/2009

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