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Vonage The fact that your Vonage device was not initially connected directly to your



The fact that your Vonage device was not initially connected directly to your cable modem is the proof that it isn't the cause if your loss of connectivity. If you hadn't mentioned to the Comcast tech that you were using Vonage, they would have probably blamed your router or even your PC as being the cause of the problem. Because, if course, nothing could ever possibly go wrong with their service, right?

Unfortunately, Vonage's tech support was trying to be helpful in resolving your problem and should have instead directed you back to Comcast. That said, having the device connected directly to the modem is probably better setup anyway as it will prioritize the phone traffic over all other data.

If you need to power off and on the modem to regain connectivity, there is probably a problem with your modem connecting to the cable company network. It doesn't seem that RCA modems are very robust with determining that they have lost connectivity so the lights on it might not indicate a problem right away. You should probably take a look at the modem's signal levels and diagnostic log entries. For information on how to get to it, check this out: http://www.dslreports.com/faq/7363



Read The Full Thread:

Comaast Cable Connection Dropping Regularly


I've had Vonage for almost a month. In the past week or so, my cable connection just
I have the same problem. I lose connection to the internet,unplug and replug my
Thanks. what am I looking for in the events log or signal strength? Three things
That looks OK now but I assume that you have connectivity. Iif you are power cycing
I'll do that. But the log showed dates through all last week, so I'm not so sure power
Update: the connection continued to drop today. Armed with the information from
Good to hear that the information there helped. Hopefully what they do for you
My Vonage service has went to the pits over the past two months more times then not
Are those results on an idle connection? What time of day? Sometimes what people

trekologer posted "The fact that your Vonage device was not initially connected directly to your" on 01/25/2009

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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