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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


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Vonage The email response I've had from Vonage is depressingly predictable: =====





The email response I've had from Vonage is depressingly predictable:

===== START =====
Dear Sean,

Thank you for contacting Vonage, the award winning digital phone service!

I understand you would like the "Press the Pound key" message to be customized.

I am sorry to inform you that currently we do not have the option to customize the "Press the Pound key" message. This is a default message. I do understand that including this option would be beneficial to you and many of our customers.

I have forwarded this request to our development team and also have explained the value that customers gain from it. This feature request will soon be introduced along with our existing features in future. However, I am afraid that I will not be able to provide you the exact time frame of when it will be included. Please visit our website often for regular updates.

If you have any questions, your Vonage team is available to assist you from 8 a.m. to midnight, 7 days a week. Contact us whenever and however it suits you!

- On-Line Help Centre at http://www.vonage.co.uk/help.php
- Contact Us at http://www.vonage.co.uk/help_contactus.php
- Or call us free by dialling 150 from your Vonage line or FreePhone 0800 008 6000

If you call us for Technical Support, in order for our highly trained specialists to successfully assist you, it is highly recommended that you are near the Vonage device you are calling about and in the location you intend to use your Vonage service.

Thanks again for choosing Vonage, a better phone service for less!

Sincerely,

Vonage Customer Care

===== END =====


So, plenty of blether telling me what a marvellous service I'm receiving, nothing but weasel words as far as the actual issue is concerned. Poor.

FWIW, I've addressed this in my own case by sticking SimulRing on the Vonage line and then having it forward to another line that has messages I can customise.

This is exactly the sort of bollocks I pay to avoid by having separate lines, but currently having some odd voice banging on about the "pound" key isn't acceptable.



Read The Full Thread:

Request for Update on Voicemail prompts


As near as I can tell, Vonage have been promising that customisation / removal
I agree!
You COULD dispense with Vonage voice mail, and use a simple answering machine
If this is the only problem you have the service i think you are nit picking a bit.
Vonage is currently undergoing a migration to an upgraded Voicemail platform
So I spoke with the director of our Voicemail group and the UK language customization

seani posted "The email response I've had from Vonage is depressingly predictable: =====" on 10/14/2008

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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