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Vonage The devices that are connected to the internet are as follows: Linksys WRT54GS



The devices that are connected to the internet are as follows:
Linksys WRT54GS
Vonage VPortal wired into the Linksys
An IBM ThinkPad and MacBook Pro that are both connected via Wireless.

When the Vonage phone is in use, this happens:
I can see the Cable Modem lights sending and receiving heavily.
So heavily, that the IBM ThinkPad cannot ping google.co.uk.
However, the MacBook Pro CAN surf the internet and send and receive email while the Vonage is active. Very quick too.
:eek:

This recently started happening from 2 or 3 days ago. I usually don't use the Vonage but my workmate does and she has been out for a week and just returned.
2 Things have changed that I know of.
1.) My workmate has a NEW MacBook Pro.
2.) As of Monday 17th or Tuesday 18th (can't remember exactly) an update was received on the Vonage Vportal and it rebooted and seemed to be fine. No errors.

This is the troubleshooting I have done so far:

I've done a speed test on the Internet. I used Speedtest.net.


I also looked for updates for the Linksys Router. This router is a V7. Apparantly it is a new version and have not heard of any issues with it. It has been on constantly for about 1 month. I Powercycled it and was rather cool as it sits by the window. No moisture that I can feel either.

I turned off all of the devices and turned them back on.

It still managed to cut off my bandwidth when the phone was used, only the IBM ThinkPad and once the Vonage device is in an idle state, I can use bandwidth again on the ThinkPad.

This is a very odd issue and don't know where to go with this. I am leaning toward a faulty update in the VPortal Device as nothing else makes sense. I am a heavy tech user and consider myself an expert whatever that means now - a - days.

If anyone has any advice or can direct me anywhere for help, Thank you in Advance.

Clay



Read The Full Thread:

WRT54GS and Vportal; When Phone in Use, internet dies


access your advanced settings through easylink advisor and then go to wireless
I changed the Linksys to use channel 1 for wireless but this didn't make a difference.
you wil have too purchase a 5.8 or 6.0 phone because the phone you have is 2.4 and
No, my Vonage Vportal is not wireless. It can't be interfering with the wireless
Well, I am still at a mystery but as of yesterday morning the problem is fixed. There

cwager posted "The devices that are connected to the internet are as follows: Linksys WRT54GS" on 03/20/2008

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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