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Vonage The current stock of Vonage phones at Best Buy are not in the Vonage inventory.



The current stock of Vonage phones at Best Buy are not in the Vonage inventory. When you try to register your phone with the MAC number you will get the message

The following error(s) occurred:
The MAC address you entered is not a valid MAC address. Please enter it again. If you get this message again, please contact Vonage Customer Care at 1-VONAGE HELP or e-mail.

If you e-mail to the address given in the error message you will only get an automated response, which offers no help

I have been on the phone with Vonage for one week and today was the first time Vonage informed me of the problem and that they are aware of it.

Best Buy is not aware of this problem (at least the two stores in my area, Madison, WI) and Vonage seems to have just figured it out. However I still can not register my phone.

Hopefully this post will help some other avoid the frustration I have had to put up with from Vonage in trying to get this problem fixed. :twisted:



Read The Full Thread:

Vonage Purchased From Best Buy MAC Numbers Don''t Work


I wonder why Vonage would go through all the trouble and expense to send some [not
My current status is the unit is still not working. What I was told by a Vonage
You didn't happen to get the Vonage supervisor's name, did you? If it were me, I'd
I did get the supervisor name and at the moment I won't mention it. He was being
This happened to me as well. I called them up (and kept calling each day) until they
Return? To Best Buy? Good luck with allllll that.
When I bought my RT31P2 from Best Buy and tried to activate it the site said the mac
Yep, that sounds about right. For me it had to progress up the chain of importance...they
Are you talking about an adapter or the Vtech phones? There has been issues with

mrbailey posted "The current stock of Vonage phones at Best Buy are not in the Vonage inventory." on 12/05/2005

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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