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Review: My First Day With Vonage, Excellent!
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Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




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Vonage The area code is the same but the exchange is different. Don't forget it is two phone





The area code is the same but the exchange is different. Don't forget it is two phone companies, thus two exchanges. So, legitimately, it falls to the agreements between the companies. My complaint is that you can dial just 7 digits (no 1 / no area code) and still get charged a long distance call. I guess it is something I wouldn't think of unless I were calling some 976 number which I have never done. The other problem is one phone company putting in their directory that calls to the town would be free. But here's the catch. It doesn't show anything about the new exchange (because it is new).

Personally, it doesn't matter to me because I have the toll free number and I could drop the virtual number. Thus I have no real problem with Vonage. I have a BIG problem if our rules and regulations leave the consumer the ability to dial long distance without knowledge. I think it should be mandatory to need at least an area code before the charges would apply. I also have a problem when my folks registered they wanted NO long distance service. That point is where the phone company had to drop the charges. But my aunt paid her charge.

I also have a BIG problem with the FCC complaining to me about getting Voip calls rather than listening or trying to be helpful. I was very friendly and calm. I guess I didn't argue enough. I also don't like a state public service commission saying they just don't know anything about technology in their area.

I had already looked at the website you mention when I was doing my research. Trust me, I looked at every angle which is how I found out Vonage was paying Level 3 for the line. But I do appreciate your advice. Everyone should know that this situation exists whether you are with Vonage or any other Voip. In fact, I could see it happening with a POTS systems. If you do look deep into the FCC website they will tell you that if you decide to go with any company other than the original monopoly company in your area you should review all their policies and agreements because of this mess. So it isn't really an exclusive Voip problem.

I would suggest the following (until Voip overtakes all communications and the old number system is flushed):
(1) Every system move to 10 digit dialing.
(2) Long distance charges apply if you dial a 1 before the 10 digits. I like the old recording, "You must dial a 1 or 0 before dialing this number."
(3) Trash the 976 system. Use 1-900 for all toll charges.
(4) Telemarketers should pay you to make sales calls. (I would then be glad to publish my Vonage number.)

But, in the end the Voip crowd will have the last laugh (or which ever technology grows out of VoIP). Remember, the dialing of numbers is only in place to satisfy the outdated electromechanical systems of yesteryear.

All of my jabber leaves little satisfaction for our friend kmil. My friend you are enjoying the muck of government and paperwork not keeping up with technology. I wish I could tell you something better. But, I haven't given my doctors, etc. our toll free number and I do not have an Ohio number (where I live). I have an Atlanta number. I have been lucky. They don't complain. When everyone has Voip or the phone companies realize they have lost then there will be no long distance charges and it won't matter.

Thanks to all of you in trying to help. That is why this website does well. Everyone pitches in. Hang in there.



Read The Full Thread:

Trouble receiving some local calls, Call cannot be completed


We've had Vonage for about 4 months. No outgoing call issues except for occasional
you can tell them to dial whole 11 digit and try. Because in each area code there
Here is an interesting problem I ran into in Alabama. I am specifically referring
I just have people outside my calling area to call me collect, I refuse the charges
Hey galion, Let's look into this local calling thing. As I've posted a number
You have posted the wrong link, here it is again. http://www.localcallingguide.com
Thanks, roscopco. The problem was no space before the comma. BTW, under both
First I ever heard of that being against the law. I will have to do some research
In the U.S., it's covered under 18 USC Chapter 63 § 1343, Fraud by wire, radio, or
I looked up the Canadian reference and I didn't read what I am doing is illegal. Criminal

galion posted "The area code is the same but the exchange is different. Don't forget it is two phone" on 03/19/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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