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In The Forum:
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Voicemail Not Forwarding to Outlook Accounts
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In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
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In The Forum:
Hard Wiring - Installation
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In The Forum:
Hard Wiring - Installation
Topic:
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In The Forum:
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Vonage The IT guy is correct. The problem you have is that the SIP signaling which is used



The IT guy is correct. The problem you have is that the SIP signaling which is used for call set up is using one of the ISP connections but when the call is set up, your audio packets are leaving your network via the other ISP connection. Vonage cannot work like this since the RTP (Audio packets) must be sent from the same source IP as the SIP source IP your Vonage device is Registering with.

This means your IT guys will have to force all UDP packets from the IP of the Vonage telephone adapter to only use one of the ISP connections. It cannot load balance between the 2 otherwise your audio packets will be ignored at the Vonage Media Relay when they come form an IP address it is not expecting. The local UDP ports the device will be using is 10000 - 10150 but the destination IP's and ports will vary. This is why I say he will need to do the IP of the Vonage telephone adapter itself to force all UDP packets to one ISP instead of doing it based upon ports.



Read The Full Thread:

have dial tone but dead silence after i dial, no ring


1) Location: Provo, Utah 2) ISP: Xmission DSL 3) Download/Upload: 1310/788 4)
It would help to know what modem you have. If it is an older modem, you may need to
i am leasing office space, so i talked to one of the IT guys and he told me they are
That might be what's occurring...the load balancing is trying to send the signaling
so do i need to have him worry about whether the firmware on the DSL modems themselves
Yes but it's not TCP ports. All Vonage traffic is UDP and that is all you need to be

VonTechMgr posted "The IT guy is correct. The problem you have is that the SIP signaling which is used" on 03/18/2009

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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