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Vonage The DMZ on VT1000 doesn't work as I found out yesterday. It seems vonage technical



The DMZ on VT1000 doesn't work as I found out yesterday. It seems Vonage technical support also knows about this. I wasted a couple of hours on the phone last night with a Vonage customer support person in India who told me that the DMZ doesn't work on any of the VT1000 and I need to put it behind my other router or buy a new cablemodem with inbuilt router and put MTA there (???).

Seems like Vonage's tech support are an incapable and hostile lot. They have some superiority complex that they know a lot and give idiotic suggestions to bypass the problem rather than fix the problem.

The following is the email I sent to Vonage.

Hi,

I had a problem with motorola MTA vt1000 not proving the DMZ functionality and hence I called up the technical customer support and was hung up on twice before someone answered and that lady was very rude and obnoxious. She evidently lacked any technical knowledge since she acknowledged that there was a problem with the adaptor and advised me to go and buy a new cable modem with an inbuilt router. Since I am a telecommunications engineer, I knew it was a wrong advice and when I told her that it wouldn't work, she kept on iterating without any logic that she was right and I should try it out. I had to finally tell her to send me a new terminal adaptor.

I'm also an indian and the customer support lady was also from india and I'd like to say that if the technical customer support can't be knowledgable and courteous than I would like to cancel my account. I don't have anything against outsourcing to India but this sort of customer service is just not acceptable.



Read The Full Thread:

VT1000 DMZ doesn''t work.


I was just talking with ldavisfl about DMZ on the VT1000 in this thread: http://www.vonage-forum.

gauravsri posted "The DMZ on VT1000 doesn't work as I found out yesterday. It seems vonage technical" on 06/04/2005

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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