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Vonage That's half the problem, I couldn't get a straight answer out of customer services
That's half the problem, I couldn't get a straight answer out of customer services when I called them; when I asked the question about calls to other Vonage users directly I was told that whilst they thought these calls WOULD be subject to the 2000min cap, they couldn't tell me for definite because they didn't really know themselves and wouldn't want to give me misleading information(!)
I've no idea whether customer services have been genuinely left in the dark about this (and if they're treating their staff in this manner I frankly don't hold out high hopes of receiving adequate service as a customer) or whether they're being deliberately cagey because they ARE going to limit Vonage-Vonage calls too and in doing so negate one of the main benefits of the service. I don't see how they can justify such a move, since surely it doesn't cost them anything if there's no external telco involved, but who knows?
Read The Full Thread: Vonage Fair Useage Policy?
• WTF!
Got this email in my system:
Dear
From today 25 April 2008 to
• I just received this email and checked the TOS - 2000 mins basically equates to
• I'm in the same situation as you with an american fiance who I call virtually every
• Unfortunately I don't know; as with Vonage we both downloaded the Skype program,
• Page 1 of the Vonage UK website today carries the banner "No limits on calls", you
• I too got the email and straightaway emailed customer services, I too had done
• If you want to cancel seems they slightly contradicting you?
If you do not
• It seems a bit of a contradiction offering an "unlimited calls" plan, but then
• I'm in the same situation as Nutter and Richie (didn't realise there were so many
• I emailed them earlier (see below) and like ifd001 got a standard form letter in
richie79 posted "That's half the problem, I couldn't get a straight answer out of customer services" on 04/25/2008 |
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