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Vonage Thanks so much MarleyX for your helpful comments and guidance. Sounds like



Thanks so much MarleyX for your helpful comments and guidance.

Sounds like I won't need to make the technical modifications to the extent that you have, but I'm sure the information will come in handy to others.

In any case, it's reassuring to hear that others have not been cancelled for using the service abroad. ..

... er... has anyone?

... and has anyone else been told, or read, about this cancellation policy?


If my situation is not an abberration...

...then Vonage needs to retool their Customer Support's schpiel to match their marketting hype and the reality of their service, and to make any caveats clear up front, san's incongruent empty threats.

It's fundamentally deplorable to dangle a carrot to draw in customers and then threaten to cancel their service if they eat it.... and empty or inconsistently applied threats make them look just plain silly.

Like most adults, I'd rather have limations explained up front, and advised to be prepared for the carrot to occasionally have "worms" and that they're not responsible for either the worms or if we get sick eating them. Most people can understand that, especially in an international context. The world is full of grey areas, but Vonage's services and policies needn't be.

This bait and switch technique where the story unecessarily changes AFTER one signs up for the service (also used in pricing and significant cancellation fees), builds mistrust and degrades customer loyalty. It wouldn't take more than a couple extra lines and footnotes here and there on the company's website (and other advertising mediums) to clarify policy. Basic caveats should not be buried in the fine print. Vonage needs to treat it's customers in a more professional manner, and help them make informed decisions.

If Vonage want's "early adopters" to trust and help promote their business, then they need to be straight shooters. I suspect most people are looking to simplify their lives.

I'm more willing to be patient with a few bugs and growing pains if new company doesn't stink of old school advertising ploys and beaureucratic doublespeak quagmires. As the competition heats up, I'll have less patience.



Read The Full Thread:

Cancellation Threat for Softphone Calls Originating Abroad


I was told by customer support (phone) that the engineers at Vonage would be able
If they do care, just use a vpn server such as openvpn to connect to a server back
Thanks for the response! :) Unfortunately, some research turned up
I don't think they are going to do anything to you, otherwise they would of dropped
I think you're getting yourself all worked up over nothing. Calm down and think
Um... you're missing my point completely. And perhaps you've not experienced
Does anyone know a good resource for the aforementioned research? RE: VOIP Adapter
You've already seen the Vonage advertisements, you've seen the web site say that
From the vonage Terms of Service (emphasis mine): So the official policy

tburkes posted "Thanks so much MarleyX for your helpful comments and guidance. Sounds like" on 09/30/2005

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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