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HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless

In The Forum:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part

In The Forum:
LNP – Local Number Portability
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have

In The Forum:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

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Vonage Thanks so much MarleyX for your helpful comments and guidance. Sounds like

Thanks so much MarleyX for your helpful comments and guidance.

Sounds like I won't need to make the technical modifications to the extent that you have, but I'm sure the information will come in handy to others.

In any case, it's reassuring to hear that others have not been cancelled for using the service abroad. ..

... er... has anyone?

... and has anyone else been told, or read, about this cancellation policy?

If my situation is not an abberration...

...then Vonage needs to retool their Customer Support's schpiel to match their marketting hype and the reality of their service, and to make any caveats clear up front, san's incongruent empty threats.

It's fundamentally deplorable to dangle a carrot to draw in customers and then threaten to cancel their service if they eat it.... and empty or inconsistently applied threats make them look just plain silly.

Like most adults, I'd rather have limations explained up front, and advised to be prepared for the carrot to occasionally have "worms" and that they're not responsible for either the worms or if we get sick eating them. Most people can understand that, especially in an international context. The world is full of grey areas, but Vonage's services and policies needn't be.

This bait and switch technique where the story unecessarily changes AFTER one signs up for the service (also used in pricing and significant cancellation fees), builds mistrust and degrades customer loyalty. It wouldn't take more than a couple extra lines and footnotes here and there on the company's website (and other advertising mediums) to clarify policy. Basic caveats should not be buried in the fine print. Vonage needs to treat it's customers in a more professional manner, and help them make informed decisions.

If Vonage want's "early adopters" to trust and help promote their business, then they need to be straight shooters. I suspect most people are looking to simplify their lives.

I'm more willing to be patient with a few bugs and growing pains if new company doesn't stink of old school advertising ploys and beaureucratic doublespeak quagmires. As the competition heats up, I'll have less patience.

Read The Full Thread:

Cancellation Threat for Softphone Calls Originating Abroad

I was told by customer support (phone) that the engineers at Vonage would be able
If they do care, just use a vpn server such as openvpn to connect to a server back
Thanks for the response! :) Unfortunately, some research turned up
I don't think they are going to do anything to you, otherwise they would of dropped
I think you're getting yourself all worked up over nothing. Calm down and think
Um... you're missing my point completely. And perhaps you've not experienced
Does anyone know a good resource for the aforementioned research? RE: VOIP Adapter
You've already seen the Vonage advertisements, you've seen the web site say that
From the vonage Terms of Service (emphasis mine): So the official policy

tburkes posted "Thanks so much MarleyX for your helpful comments and guidance. Sounds like" on 09/30/2005

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