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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
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Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
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Topic:
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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Vonage Thanks so much MarleyX for your helpful comments and guidance. Sounds like



Thanks so much MarleyX for your helpful comments and guidance.

Sounds like I won't need to make the technical modifications to the extent that you have, but I'm sure the information will come in handy to others.

In any case, it's reassuring to hear that others have not been cancelled for using the service abroad. ..

... er... has anyone?

... and has anyone else been told, or read, about this cancellation policy?


If my situation is not an abberration...

...then Vonage needs to retool their Customer Support's schpiel to match their marketting hype and the reality of their service, and to make any caveats clear up front, san's incongruent empty threats.

It's fundamentally deplorable to dangle a carrot to draw in customers and then threaten to cancel their service if they eat it.... and empty or inconsistently applied threats make them look just plain silly.

Like most adults, I'd rather have limations explained up front, and advised to be prepared for the carrot to occasionally have "worms" and that they're not responsible for either the worms or if we get sick eating them. Most people can understand that, especially in an international context. The world is full of grey areas, but Vonage's services and policies needn't be.

This bait and switch technique where the story unecessarily changes AFTER one signs up for the service (also used in pricing and significant cancellation fees), builds mistrust and degrades customer loyalty. It wouldn't take more than a couple extra lines and footnotes here and there on the company's website (and other advertising mediums) to clarify policy. Basic caveats should not be buried in the fine print. Vonage needs to treat it's customers in a more professional manner, and help them make informed decisions.

If Vonage want's "early adopters" to trust and help promote their business, then they need to be straight shooters. I suspect most people are looking to simplify their lives.

I'm more willing to be patient with a few bugs and growing pains if new company doesn't stink of old school advertising ploys and beaureucratic doublespeak quagmires. As the competition heats up, I'll have less patience.



Read The Full Thread:

Cancellation Threat for Softphone Calls Originating Abroad


I was told by customer support (phone) that the engineers at Vonage would be able
If they do care, just use a vpn server such as openvpn to connect to a server back
Thanks for the response! :) Unfortunately, some research turned up
I don't think they are going to do anything to you, otherwise they would of dropped
I think you're getting yourself all worked up over nothing. Calm down and think
Um... you're missing my point completely. And perhaps you've not experienced
Does anyone know a good resource for the aforementioned research? RE: VOIP Adapter
You've already seen the Vonage advertisements, you've seen the web site say that
From the vonage Terms of Service (emphasis mine): So the official policy

tburkes posted "Thanks so much MarleyX for your helpful comments and guidance. Sounds like" on 09/30/2005

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