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Salt Lake City: impressions after several months




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Vonage Thanks for the suggestions, but after considerable effort with Vonage tech support



Thanks for the suggestions, but after considerable effort with Vonage tech support I worked my way through to an advanced tech who ultimately tested my connection at their end and found that my line was not registering properly. He promised to submit this problem to the engineering dept to "resynch" my connection on their servers.

This experience renews my recognition that Vonage tech support is dysfunctional, even if they do finally resolve this particular problem. I've complained of this problem many times, during many hours of many calls to their first-tier and sometimes second-tier support, and only now - after an additional marathon of calls and transfers up the line (each requiring long holds) - did Vonage actualy check to see that the problem was at their end; so all of these calls and hours and attempts at testing and reconfigurations of various kinds were utterly futile.

Vonage may be a great Voip solution for customers who are lucky enough never to have a problem - and from what I read I gather there are many of those. But their tech support system imposes a prohibitive burden on the customer. Perhaps it's economical for them, but I wonder if it will prove to have been a good business decision in the long run.

Thanks again to those who tried to help.

///////////////

Users should always try Vonage manual's recommendation before doing their otherwise. E.g., Vonage said connect VT2442 to CableModem, then connect your existing router/computers to Vonage. Benefits of this approach:

1. If you are a new customer, you get your Vonage phone working asap, eliminating other variables that you might introduced if you deviate from Vonage recommendations.

2. VT2442 can prioritize voice calls over data when bandwidth is an issue. This prioritization is active ONLY if Vonage is directly connected to the Cable Modem. It is all in their manuals. Dumb users simply don't follow instructions!

Once you get it working, you can switch from dumb user to smart user mode by deviating from the above setup. If your smart setup don't work, you know that you can fallback to Vonage's recommended setup.

Now, can someone tell me whether you have port#80 forwarding problems with VT2442. I can forward any port but port#80. VT2442 seems to be reserving that port for itself only.



Read The Full Thread:

Motorola VT2442


Hey gang, I see Vonage has put up the Motorola VT2442 on their website... supposedly
Is there any difference in functionality between the RTP300 and the VT2442? If
Or for a highly inflated rip-off price, if you're already an existing customer!
Apparently after some issues with my old Linksys unit, Vonage is sending me out
I'm a new Vonage user and am waiting for the VT2442 to show up so I can install it.
Yeah, my Linksys WAP and Gigabit Switch will be on their own, but this will match
Because of the ability to use the Vonage service while traveling and from most
I have the VT2442 and I can connect to mine. Are you sure that you have the ethernet
I have the VT2442 and I can connect to mine. Are you sure that you have the ethernet
Yes, tried on port 1 as well as the others. Even tried with another computer. Remember

kelvin188 posted "Thanks for the suggestions, but after considerable effort with Vonage tech support" on 06/02/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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