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Vonage Thanks for the reply Craig. I agree, Vonage is not for everybody. I know it has



Thanks for the reply Craig. I agree, Vonage is not for everybody.
I know it has worked well for many, but I also believe it is a possible crap-shoot and that the company's track record for customer service is suspect at best.

And so no one intimates I was partly to blame for this debacle - I do know a good bit about computers, and had no idea performing an ip release/, ip config/ would, in essence, permanently disable my ability to connect to my office's network. It befuddled many "experts" as well. And once I looked into that phone box and saw the wires, I was not about to do anything to arc. In an attempt to further illustrate my Vonage experience, I was wanting to point out that Vonage tech support put me in that potentially hazardous position.

Since my prior post, I was successful in getting through to customer support and canceling my account. I was informed my credit card would be charged a $39.95 early termination fee, and "sorry", but that they would not offer any credits for anything. So I have revised my letter and will be sending it to:
Customer Care Billing Dep't
Vonage America, Inc
2147 Route 27
Edison, NJ 08817
or to billing@vonage.com

(this is where the Terms of Service instructs one to go for billing disputes)

If this does not yield results, I will consider the BBB, Attorney General, additional posts on additional sites, consumer advocates, and perhaps a post on one or two of my well visited web sites. Trashing a computer, incurring $300 in tech fees, paying $1500 for a new laptop, dropping 5 months of jack for one jack of Vonage static, buying a new multi-unit phone system, disabling my security system while eating monitoring fees for months, and NOW I have to pay an early termination fee? That does not sit well with me. Does anyone think this is about $39.95 and a month of two of service charges?

There is no performance clause in their 6 page Terms of Service, so it appears Vonage is within their rights to demand a cancellation fee.

By the way, I have seen where other people have been charged for equipment with an early cancellation, however there was no mention of this to me, nor is it in the Terms of Service I received with the equipment.

Anyone of the numerous problems I experienced could surely happen to others. Hopefully my posts will save others from experiencing some of them.



Read The Full Thread:

Are you overall happy with vonage/?/


I have the choice of going with either Charter or Vonage. Both will cost the same,
I've been with Vonage for about a year now. I'm happy. The good: - Unlimited
Been with Vonage since July '05 and have put some heavy "mileage" on it. I agree
I wrote this letter today to Vonage. It speaks for itself as to how one person's
Matthew, Bummer for you. I've had Vonage since Sept. '04, on all phone
Not to thread crap, but an ipconfig /release and ipconfig /renew will not permanently
I think part of the problem in a lot of cases is unreasonable expectations. If a
What is the "but"? I have been messing with computers and various forms of
Amen!

magic848 posted "Thanks for the reply Craig. I agree, Vonage is not for everybody. I know it has" on 06/21/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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