Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Michaelmek Posted:
www.youtube.com/wa
tch?v=BxN_Dup4RkM
...

In The Forum:
Hard Wiring - Installation
Topic:
посыл&
On Nov 22, 2017 at 20:14:20

ElalfZek Posted:
michael kors
backpacks Actress
Rosario Dawson was
recently spotted
greeting
...

In The Forum:
Hard Wiring - Installation
Topic:
michael kors bags 650732700
On Nov 21, 2017 at 05:42:42

ElalfZek Posted:
cheap coach purses
Some sections are
fairly sound,
nevertheless the
general
...

In The Forum:
Hard Wiring - Installation
Topic:
mcm shoulder bag 761727408
On Nov 19, 2017 at 02:16:33

mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage Thanks for the privacy lesson, but no thanks for the lack of help and shameless



Thanks for the privacy lesson, but no thanks for the lack of help and shameless cheerleading for Vonage. I came to this site to get help, not to bash Vonage (and yes, if you had bothered to read the post, I did it the same day the device arrived to me).

What I didn't come here for is to have someone ignore an obviously extremely bad customer service experience and simply reply "Vonage is not bad". I expect that out of a 10 year old defending his daddy, but on a professional site like this from a "senior member" I would expect a) that you would read the post and know what you are responding to, b) that you would not immediately assume that anyone with a problem with Vonage is clearly the one at fault (couldn't possibly be even a mutually shared problem), and c) would actually offer some constructive, helpful direction in getting this done so they could get on with their love-fest for Vonage by actually helping solve the problem.

If someone else out there has some actual constructive help, I would appreciate it. I assumed this site was objective and rational about Vonage - I'm still assuming that even though my experience so far doesn't support it.

I need the following:

1) An escalation beyond the 1st level CSR who has the power and authority to deal with issues like this that are clearly not in their script.

2) Help in getting Vonage to respond to the fact that they issued me a Stop-order ticket 22 hours before they sent me a notification that they were going to begin the process of porting my number, and that they went ahead and ported it anyway. That should be illegal and I need to find out how to get them to work with Qwest to back out of it (shouldn't be up to me to do this with Qwest, I already have the Stop-order from Vonage).

3) Help in getting someone at Vonage to agree that if they kill my phone service for a week, then send me a dead router that will keep me from having service for another half week, that I shouldn't have to pay to send it back. If "Vonage is not bad", then they would be mortified to ask someone to do this under these circumstances.

4) Help in getting the replacement router shipped back on their dollar, too, once it arrives later this week. It was ordered and shipped after the Stop-order was issued to me - I should not be responsible for this one either. This "not bad" company is clearly trying to ram the service down my throat after having screwed up this installation in epic proportions, so that I can't back out of it. Sending me the replacement after the Stop-order is just another evidence of this.

5) Help in getting them to nullify the first month's charge and startup charge. Again, if "Vonage is not bad", then they would understand that anyone who has been through what I went through, especially if it never happens to anyone else, would deserve to walk away from this with no more wounds than the dozens of hours I've spent on this.

A "good company" would look at this situation, be appalled that it happened, understand that no matter how good they are, things like this still happen to potential customers because there are human beings in the process at Vonage and they make mistakes. This "good company" would do everything they could to reverse this process for that one customer who had the only bad experience with Vonage.

A "bad company" would never apologize or show the least empathy for having screwed this up so royally (not once in the 8-10 hours I've spent on the phone has someone apologized - an engineer finally did yesterday via email for the first time - Frank M - thank you Frank). A "bad company", having screwed things up completely, would then expect their customer to pay for the screwups. A "bad company" would attempt to hold a customer to a one month contract even though non-performance has clearly nullified it, and make that customer chase them via forums and even legally to get satisfaction.

A "good company" would get this resolved without costing the customer anything for this non-performance and would get the process fixed so that customer could walk away and shake hands.

Let's see which one Vonage really is. Google's mission statement is "do nothing evil". Vonage has a choice to respond to me either way - I'm still hoping they will choose well, and prove your statement that they are a good company.



Read The Full Thread:

How do I get Vonage to reverse the porting of my number?


I signed up for Vonage 12/27 and began receiving emails about the upcoming service.
First of all, for security reasons, I would have NEVER posted my real first and
Unfortunately, at this point to reverse the # porting is to port it back to another
Quoting the top of the page "Vonage VoIP Forum is an independent support site providing
I think you are confused, my friend. Judging by your other posts in the LNP section,
There are a lot of agents who peruse these forums (like me) who have the ability
So cold gin has never apparently been frustrated by a company's lack of ability
I think you should: 1) Wait for the port to be completed fully.
You work in customer service? Hard to tell.

cblakeman posted "Thanks for the privacy lesson, but no thanks for the lack of help and shameless" on 01/09/2006

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 1
Total 2


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.20 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum