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dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
In The Forum:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have

In The Forum:
Hard Wiring - Installation
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with

In The Forum:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
Scarborough, Onta

In The Forum:
Vonage Canada
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

I am looking for a
product that will
make my phone ring
louder so I can
hear using

In The Forum:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

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Vonage Thanks for the input. My cable does run probably right around 100m to my home, but

Thanks for the input. My cable does run probably right around 100m to my home, but I did a ping test to the ISP and everything seems fine. What I did notice is that when I ran Broadband DSL reports it stated that I only had 73 download speed and 31 upload. And this after I upgraded my package to ensure I have a committed 128 Kbps line. I have
really had one heck of a time with these Indian ISP companies. Supposedly 73 Kbps is broadband over here. In addition what they do over here is put a cap on the amount of data you can download in a month. Generally they start at 500 MB and go up and everytime the prices doubles. My package is currently 1GB. When you exceed that they charge you. And I am assuming that they falsify the data, so that you always exceed the limit. Just an observation based on the way Indian companies work. I am assuming that most users would not track how much data they have downloaded. To get a leased line of 512 Kbps from one of the larger companies would cost me about $1000 a month, and 1Mbps would be about $2000.

Enough on my rant about India. I wanted to post the results from the check I ran on, and I was hoping that some of the experts could help me to troubleshoot my problem.

1. MOS Analysis from You TO San Jose

Media Quality MOS 1.0 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 14.4%
Latency 0.67 16.8%
Packet Discards 1.56 39.0%
Packet Loss 1.19 29.8%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Latency 1284 ms
Packet Discards 52.3%
Packet Loss 39.9%
Loss Periods Min: 40 ms
Avg: 2940 ms
Max: 8720 ms
Burst Loss

Jitter Min: 3 ms
Avg: 309 ms
Max: 6040 ms

Signaling Quality Post-Dial Delay 282 ms
Call Setup Time 375 ms
Media Delay 672 ms

2. MOS Analysis FROM San Jose To You

Media Quality MOS 2.6 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 23.9%
Latency 1.70 70.7%
Packet Discards 0.13 5.3%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Latency 1284 ms
Packet Discards 0.3%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 4 ms
Avg: 8 ms
Max: 27 ms

Signaling Quality Post-Pickup Delay 368 ms
Call Setup Time 377 ms
Media Delay 401 ms

From San Diego TO here seems fine. Which matches when I call I can hear the person very clearly. But from here TO San Diego, it looks as though I am losing half the data. Which I am assuming is why no one can hear me. (BTW called my mom tonight and she could hear me, but not very well. And not all time. In addition she said it sounded like I was in a tunnel.)

Few Questions:

1. I read that the data loss could be from firewalls being enabled on the PC or by the ISP. Is this correct, and is this why I am losing so much data? I disabled my firewall and I had similar results to the above.

2. Could the low bandwidth be the cause of my experiencing the white noise. As stated earlier I have tried to troubleshot by plugging in a second line, and also I fixed up a crimped RJ11 phone plug. Neither worked and it made the white noise worse.

3. If all else fails and I do have to buy a new router in India will Vonage be able to assist me in programming it in India. I talked to a rep about this and he said this would not be possible, but based on this forum I am assuming that he did not know what he was talking about.

So there it is please help me out if you can find the time. I am still being patient with the service, because I bought into Vonage as a company. Although I would really just like to take a baseball bat to RT31P2 router, and if I have to buy a new router I will. HaHa.


Read The Full Thread:

Need Troubleshooting Assistance.

I have been reviewing all of the posts for about 2 days to try and figure out why I
Well looks like I posted my inquiry at the wrong time. Just being on this forum has
I would check that router... it sounds like those goofballs at customs may have
Not sure about falsifying but they are probably metering EVERY bit that goes through
Hi All, I am planning to use vonage in India anybody had a success. Also is it

robertcopple posted "Thanks for the input. My cable does run probably right around 100m to my home, but" on 03/05/2005

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