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In The Forum:
Vonage
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In The Forum:
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In The Forum:
Hard Wiring - Installation
Topic:
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In The Forum:
Vonage
Topic:
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On Mar 21, 2017 at 00:08:24

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In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

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In The Forum:
Fax - Tivo - Alarms
Topic:
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On Feb 15, 2017 at 21:16:51


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Vonage Thanks for the info VoipFrus. I was with them a little over 30 days the second time,



Thanks for the info VoipFrus. I was with them a little over 30 days the second time, and yes they forced me to get the equipment AGAIN so they could activate. The only reason that I stayed with them that long the second time was because they kept promising to get my number back so that I could then transfer that number to my old service. I did return the equipment, but never got my refund.

I don't know how to dispute this charge. I tried having my credit card company dispute the charge, but Vonage just sent them a bunch of paper with their "standard" info about disconnect charges and equipment. I just don't know where to go from here. Can anyone tell me how to get in touch with a manager who can actually do something about this. Every time I call the customer service line, they just give me the same answer - "you cancelled after the 30 day trial period - there is nothing that we can do". I am caught in "customer service hell".



Read The Full Thread:

How to dispute a cancellation charge


I have been in a dispute with Vonage over a cancellation charge of $93.48 for several
It seems like you were charged the disconnection and rebate recovery fee which
The last poster was half right. When you sign up for vonage you agree to a contract.
The answer to this question is so long that you will probably get bored reading
Have you spoke with their account management department or just customer service?
I am an account manager at Vonage. After the MBG period of sixty days expires the
Just more "scripting" from the account manager. I expected nothing more. I would
Not a great user name The Jerk for a Vonage Account manager, do you visit the official
Some clarification here, LNP porting out procedure at Vonage is presently
This is in the TOS 6.5 Fees upon disconnection. (a) Disconnection by

daisy1 posted "Thanks for the info VoipFrus. I was with them a little over 30 days the second time," on 10/31/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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