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Vonage Thanks for that. I didn't call vonage for network connectivity help, they were
Thanks for that. I didn't call Vonage for network connectivity help, they were on the line working with me on another issue (connecting the second modem) when my network went down. They had me undo the work they just told me to do and my network came back up.
I didn't call them about my cordless phone, but they should be aware and notify people that there are certain models out there that interfere with their product. Asking what model phone you have should be a troubleshooting question early on.
I was on the line with tech support another time (one modem kept returning to default settings) which is when I asked them about instructions on how to wire my home so that I could get both my Vonage numbers... was there a way to use the second line (albeit dead line) coming into my house so that I could move my phones. That's when I was given the brilliant instructions to use my second dsl modem. I only asked because they already have home wiring instructions for one line, and since I can get as many phone lines as I want with Vonage, you would think that I wasn't in a unique situation and that someone somewhere had already asked this question and it had been addressed. So I asked.
I think it's delusional to think that the tech support tries too hard. They are in the high tech business and their techs should have at least a basic understanding of how dsl works. When I asked that question in a different forum just for dsl, I darn near got laughed at. Told, would you put two dial up modems on one line? No, so why two dsl modems? It was a bit humiliating.
Sorry you thought I contacted Vonage for support for other issues. They are always my last resort. I spent hours on the line with outside sources and hours researching online trying to understand and fix the problems. The problems I mentioned, which are only a few, were only put to question to Vonage tech support because they were already on the stupid phone line with me for some other Vonage problem.
Read The Full Thread: Savings
• I am new to the forum, but a 2 year customer with Vonage. I live in a rural area and
• What an unusual post - one that actually praises Vonage service. :-D
• Unusual? That is true. Unique experience? Doubtful.
I've had absolutely
• You put your finger right on the key.
• agreed. I had lousy service for the first couple of weeks, which I tracked down
• ditto for me. I've had 2 ISPs in 2 states and both have been great experiences. no
• Yes, very interesting post.
I thought I was saving until the TimeWarnerCable
• It is important to understand that I am in a position that provided NO option. It
• I would have high speed no matter what, since I work from home. Therefore I don't
• I should also mention, that while I agree that traditional phone service is going
ktobiano posted "Thanks for that. I didn't call vonage for network connectivity help, they were" on 10/18/2006 |
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